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The Pacific Sutera Hotel

5.0 star property
Luxury resort with full-service spa, connected to the convention centre, near Sutera Harbour

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Pacific Sutera Hotel

3 outdoor pools, pool umbrellas, pool loungers
Exterior
Dining
Lounge
Lobby lounge

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Free parking
  • Spa
  • Gym
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Free shopping centre shuttle
  • 3 indoor and 3 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Beach umbrellas

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Rollaway/extra beds
The price is S$139
includes taxes & fees
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe Room (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Room (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • 33 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Junior Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Bidet
Separate bath and shower
  • 75 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • Sleeps 3
  • 2 Single Beds

View all photos for Pacific Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Pacific Executive Suite

Highlights

Separate sitting area
Air conditioning
Club Lounge
LCD TV
Memory foam bed
Separate bedroom
Bidet
Separate bath and shower
  • 105 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Sea View (Malaysian Residents)

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View (Malaysian Residents)

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Memory-foam beds, minibar, in-room safe, desk

Deluxe King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Twin

Memory-foam beds, minibar, in-room safe, desk

Premium Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium King

Memory-foam beds, minibar, in-room safe, desk

Premium King

Highlights

Balcony
Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
  • 33 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin

Highlights

Air conditioning
LCD TV
Memory foam bed
Deep-soaking bath
Bidet
Hairdryer
Separate bath and shower
Rainfall showerhead
  • 32.61 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

Highlights

Air conditioning
LCD TV
Memory foam bed
Separate bedroom
Bidet
Separate bath and shower
Hairdryer
Private bathroom
  • 67 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premium Sea View King

Room amenity

Premium Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King

Highlights

Air conditioning
LCD TV
Memory foam bed
Rainfall showerhead
Deep-soaking bath
Hairdryer
Bathrobes
Designer toiletries
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium King Room

Memory-foam beds, minibar, in-room safe, desk

Premium King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Memory-foam beds, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View King Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Sea View King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Memory-foam beds, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 2 Single Beds and 1 King Bed

View all photos for Premium Twin Room

Memory-foam beds, minibar, in-room safe, desk

Premium Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Memory-foam beds, minibar, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Sea View Twin Room

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Memory-foam beds, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Sea View King Room

Memory-foam beds, minibar, in-room safe, desk

Premium Sea View King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool, pool loungers

The Magellan Sutera Resort

Pool
Spa
Free parking
Free WiFi
8.4 out of 10, Very good, (1004)
The price is S$225
includes taxes & fees
12 Feb - 13 Feb
The Magellan Sutera Resort

About the area

Map
1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100

What's nearby

  • Sutera Harbour - 5 min walk
  • Imago Shopping Mall - 17 min walk
  • Gaya Street Sunday Market - 4 min drive
  • Jesselton Point Ferry Terminal - 5 min drive
  • Centre Point - 5 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 12 min drive
  • Tanjung Aru Station - 3 min drive
  • Putatan Station - 14 min drive
  • Kawang Station - 24 min drive
  • Free shopping centre shuttle

Restaurants

  • ‪Jamal Salim Curry House & Catering - ‬15 min walk
  • ‪Buginese Grill Fish - ‬20 min walk
  • ‪Grill Fish - ‬13 min walk
  • ‪Restaurant Sembulan Pasar - ‬16 min walk
  • ‪D' Lengkuas - ‬16 min walk

About this property

The Pacific Sutera Hotel

The Pacific Sutera Hotel features a golf course and a marina. You can visit the spa to be pampered with massages, facials or aromatherapy. Other highlights at this luxurious resort include 3 outdoor pools, a poolside bar and a fitness centre. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

At a glance

DONE

Hotel size

    • 500 units
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • Guests booked in a Malaysian Residents room type must present valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.
    • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Off-site

    • Free shopping centre shuttle
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Volleyball
  • Golf lessons
  • Golfing
  • Pool table
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1999
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 3 outdoor pools
  • Arcade/games room
  • Full-service spa
  • 3 indoor tennis courts
  • Marina
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Lift door width (centimetres): 20
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 30
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Magnifying mirror
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 30
  • Phone accessibility kit
  • Well-lit path to entrance

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Memory-foam mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 80 for adults and MYR 40 for children
  • Late check-in between noon and 6:00 PM can be arranged for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 180.0 per night
  • Children's club access is available for an extra charge

Policies

This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Pacific Sutera
Pacific Sutera
Pacific Sutera Hotel
Pacific Sutera Hotel Kota Kinabalu
Pacific Sutera Kota Kinabalu
Sutera Hotel
Sutera Pacific
Sutera Pacific Hotel
The Pacific Sutera Resort
The Pacific Sutera Hotel Resort
The Pacific Sutera Hotel Kota Kinabalu
The Pacific Sutera Hotel Resort Kota Kinabalu

Frequently asked questions

Does The Pacific Sutera Hotel offer free cancellation for a full refund?
Yes, The Pacific Sutera Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Pacific Sutera Hotel?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Pacific Sutera Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Pacific Sutera Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Pacific Sutera Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at The Pacific Sutera Hotel and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, racquetball/squash and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Pacific Sutera Hotel also has a private beach, a water slide and a sauna, as well as a fitness centre, an arcade and a garden.
Does The Pacific Sutera Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Pacific Sutera Hotel like?
The Pacific Sutera Hotel is located on the boardwalk in Downtown Kota Kinabalu, a short 5-minute walk from Sutera Harbour and 17 minutes' walk from Imago Shopping Mall.

The Pacific Sutera Hotel Reviews

Reviews

8.4

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

mingyu, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

yun kyoung, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Soi Lin, 17-night trip
Verified Expedia guest review

8/10 Very good

Hui hui, 3-night trip
Verified Expedia guest review

4/10 Fair

Unprofessional reception service.
hau woon, 2-night family trip
Verified Expedia guest review

8/10 Very good

전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
byunghyun, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Such a great resort!
Eleni, 5-night trip
Verified Expedia guest review

8/10 Very good

All acceptable except for the TV programme is very limited
Kwai Peng Winnie, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Yen Ping, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient location close to local malls, attractions and the airport.
Gerrad De, 3-night trip
Verified Expedia guest review

6/10 Good

KYUNGMOO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Access Location Beach
Fai, 2-night trip
Verified Expedia guest review

8/10 Very good

Karen Kwai Har, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
kenny, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Kids friendly hotel
Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Enn Lun, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
jason, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
Lorelay, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

Hae soon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A resort for relaxing and chill…
FAITH, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Thaddius Herman, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Betty, 3-night trip
Verified Expedia guest review

6/10 Good

Kim Wah, 3-night trip
Verified Expedia guest review

8/10 Very good

INKYUNG, 3-night trip
Verified Hotels.com guest review