6/10 Good
22 November 2024
Anniversary vacation disappointment
This was our anniversary trip and we were returning there because we had a great time last year. This year was a big disappointment. We were given a room without a balcony. Our room overlooked the construction on the pool deck. We were unaware of the construction prior to our arrival. We notified housekeeping we were leaving and 6 hours later our room was not clean upon our return.
The hotel slid a notice under our door and asked us to please let them know when we returned because they wanted to bring us an anniversary surprise. We called for 2 days to no avail. We were given 2 breakfast vouchers that covered a breakfast for one breakfast per person.
The shuttle bus never came to transport us to town but that was okay we used Uber.
Not returning next year it isn’t the same.
Roslyn
Roslyn, 7-night trip
Verified Hotels.com guest review