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Auténtico Vertical Playa del Carmen

2.5 star property
Hotel with outdoor pool, near Quinta Avenida

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Auténtico Vertical Playa del Carmen

Outdoor pool, pool loungers
Premium bedding, down duvets, in-room safe, desk
42-inch TV with digital channels, streaming services
View from room
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Beach umbrellas
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Picnic area
Feel at home
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Espresso maker
  • Blackout curtains
  • Lift
The price is S$113
includes taxes & fees
27 Dec - 28 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Romantic Room

View from room

Romantic Room

Highlights

Patio
Private outdoor hot tub
Air conditioning
TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, down duvets, in-room safe, desk

Premium Room

Highlights

Balcony
Air conditioning
TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Room

Premium bedding, down duvets, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Premium bedding, down duvets, in-room safe, desk

Superior Room

Highlights

Balcony
Air conditioning
TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, (880)
The price is S$141
includes taxes & fees
4 Jan - 5 January 2025
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About the area

Map
Avenida 10 #16 entre Calle 38, y Calle 40 Norte, Colonia Zazil-Ha, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 6 min walk - 0.5 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.9 km
  • Playacar Golf Club - 6 min drive - 4.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.9 km
  • Tulum Intl. Airport (TQO) - 50.4 miles/81.1 km

Restaurants

  • ‪Las Hijas de la Tostada - ‬2 min walk
  • ‪Mariskinky - ‬1 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪La Brioche de Playa - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬2 min walk

About this property

Auténtico Vertical Playa del Carmen

Auténtico Vertical Playa del Carmen features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach and Playa del Carmen Maritime Terminal are a short five-minute drive away. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Designated smoking areas

Property amenities

What to do

  • Scooter/moped hire

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Beach umbrellas
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 42-inch TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Espresso maker
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry

Fees & policies

Refundable deposits

  • Deposit: MXN 1500 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: MXN 60 per accommodation, per night

Policies

Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Property Registration Number VS220427BS0

Also known as

Autentico Vertical Del Carmen
Auténtico Vertical Playa del Carmen Hotel
Auténtico Vertical Playa del Carmen Playa del Carmen
Auténtico Vertical Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Auténtico Vertical Playa del Carmen offer free cancellation for a full refund?
Yes, Auténtico Vertical Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Auténtico Vertical Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Auténtico Vertical Playa del Carmen?
Sorry, pets aren't allowed.
Is parking offered on site at Auténtico Vertical Playa del Carmen?
Sorry, there's no on-site parking at Auténtico Vertical Playa del Carmen.
What are the check-in and check-out times at Auténtico Vertical Playa del Carmen?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Auténtico Vertical Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (19-min walk) is nearby.
What is there to do at Auténtico Vertical Playa del Carmen and nearby?
Auténtico Vertical Playa del Carmen has an outdoor pool and a picnic area.
What's the area around Auténtico Vertical Playa del Carmen like?
Auténtico Vertical Playa del Carmen is a short 6-minute walk from Quinta Avenida and 6 minutes' walk from Playa del Carmen Main Beach.

Auténtico Vertical Playa del Carmen Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Poor

Not satisfied
The Bed was on the floor. Im 61 with a recent knee replacement and it was not easy to get into the bed. The shower was cold. I stayed here before and the water was cold then too. The floor are tile in the rooms but my feet were black went i walked from the shower to the room. Not going to stay here again
Denise, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Looking forward to a hot shower after my trip
No hot water plumbing fixtures in poor repair, No water from the hot tap for the sink, When you turn on the shower water comes out the sink and shower head. Turn the shower to hot no water sprays from the shower head.
Glenn, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival.
Jonathan, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Marisol, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Guillermo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend.
Hector, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable hotel stay.
The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay.
Patricia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

excelente lugar, cerca de todo. los chicos de recepción dennis y angel super atento el tercero se me olvido el nombre pero todos super bien atentos recomendado!!!
Javier, 3-night family trip
Verified Expedia guest review

8/10 Very good

Liliana, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Me sentí como mi casa muy tranquilo los empleados muy amables siempre nos ayudaron cuando teníamos una pregunta sobre alguna recomendación además el transporte público frente al hotel y mucho que hacer y muy cerca
Lorenza, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff was so nice!!! Really great stay
Benny, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Safe, clean, quiet, convenient location, walking distance to the beach and restaurants. The room was spacious and comfortable. My only issue is the lighting in the hallway near rooms could be brighter. My overall experience and stay were enjoyable. I would recommend this hotel and would stay here again.
Teniqua, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back
Tony, 7-night family trip
Verified Expedia guest review

4/10 Fair

No hot water for the whole stay…
The hotel was average and I had to stay in the area…but the little little pool on the rooftop was not even clear, I had a hard time to get my towels changed. The worst situation was that I was not able to get hot water in my room for the whole stay…complained to the hotel, asked the manager to come to discuss but he never showed up. I thought Hotel.com would do something spend close to an hour texting with them about the issue but they didn’t do anything to help…their response was the manager said they had an issue beginning of the month but that been fixed…that’s it. WOW thanks for the support. You can find much better in Playa del Carmen.
Serge, 9-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Randall, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Liam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incredibly powerful shower. Very comfortable bed. They provide Nespresso coffee make in the room, which I only found on day 2 unfortunately. No kitchenette. They clean the room every day. Great place to stay.
Christopher, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place for the price!!
Ivan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Robert, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Gerly, 2-night trip
Verified Expedia guest review

8/10 Very good

Glenn, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Paid for a room with jacuzzi, there was no water to use it, no hot water, air conditioning leaked water al over the floor, if you were not careful at night you could’ve really hurt yoursefl, we told the staff about the water issues but nothing was done about it
Juan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

raveen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed our stay here. It was 2 blocks from Avenida Quinta and a short walk straight down to the beautiful beach. This quaint hotel felt extra secure and the staff was always friendly and helpful. We had a superior room and it was large enough with everything you need (tv, coffee maker, water, and a refrigerator). The A/C was amazing, and the bed was so comfortable. We had room V101. Lower level room, but great water pressure in the shower. We would definitely return!!
Deanna, 4-night trip
Verified Expedia guest review