Ave Perimetral Pon SM 009 Manzana 055, Colonia Fraccionamiento Mar Tur, Isla Mujeres, QROO, 77400
What's nearby
Punta Sur - 7 min walk
Isla Mujeres Sculpture Garden - 9 min walk
Dolphin Discovery - 5 min drive
Isla Mujeres Ferry Terminal - 8 min drive
North Beach - 15 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive
Restaurants
Punta Sur - 7 min walk
Mar Bella - 2 min drive
IceBar Mexico - 3 min drive
Kin Há Isla Mujeres - 12 min walk
The Joint - 4 min walk
About this property
Impression Isla Mujeres by Secrets – Adults only – All Inclusive
Putting you within a 10-minute drive of Isla Mujeres Ferry Terminal, Impression Isla Mujeres by Secrets – Adults only – All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and yoga. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and aromatherapy. Dining choices include 8 restaurants, and the 9 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious property include a rooftop terrace, a beach bar and a fitness centre. Fellow travellers say great things about the helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Languages
English, Spanish
At a glance
Hotel size
125 rooms
Arranged over 6 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must transfer via Boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival
Please note: this property is accessible by boat from Marina Hacienda del Mar, Carretera, Carr. a Punta Sam, Puerto Juarez, 77500 Cancún. Guests must contact the property at least 48-hours in advance with their flight or travel itinerary information to arrange boat transfer. Guests must arrange their own transport to the marina.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi and wired internet access in public areas
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms
Parking
Free uncovered on-site valet parking
Wheelchair-accessible van parking on site
On-site parking is limited
Other information
Smoke-free property
Caters to adults only
Property amenities
Food and drink
Free cooked-to-order breakfast each morning 7:00 AM–11:00 AM
8 restaurants
9 bars/lounges
Beach bar
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Private dining
Free daily reception
24-hour room service
Snack bar/deli
What to do
On a private beach
Beach yoga
Fitness classes
Kayaking
Sailing
Snorkelling
Bike tour information
Access to nearby outdoor pool
Ecotours nearby
Working away
Business centre
Meeting room
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Free beach cabanas
Free bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Bike storage
Pool loungers
Pool umbrellas
Water sports equipment
Romance packages
Facilities
Built in 2022
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Communal living room
Fitness centre
4 outdoor pools
Bike parking
Full-service spa
Hot tub
Massage/treatment rooms
Steam room
Water slide
Wine-tasting room
At least 80% of food locally sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local artist showcase
Comprehensive recycling policy
Banquet hall
Outdoor entertainment area
Outdoor furniture
Walkway to water
Mediterranean architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairwells
Well-lit path to entrance
Room amenities
Be entertained
65-inch TV
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Free stocked minibar
Espresso maker
Dressing gowns and slippers
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Turndown service
Bed sheets provided
What to enjoy
Furnished balcony/patio
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
Phone
Electrical adapters/chargers
Food and drink
Chef
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Water-efficient toilets only
Mobile key entry
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of MXN 1500 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Secrets Impression Isla Mujeres Adults Only
Impression by Secrets Isla Mujeres Adults Only
Secrets Impression Isla Mujeres Adults Only All Inclusive
Frequently asked questions
Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive offer free cancellation for a full refund?
Yes, Impression Isla Mujeres by Secrets – Adults only – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?
Yes, there are 4 outdoor pools. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of MXN 1500 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?
Yes, there's free valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (7.7 mi) and Royal Yak Casino and Sports Book (8.2 mi) are both nearby.
What is there to do at Impression Isla Mujeres by Secrets – Adults only – All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and snorkelling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Impression Isla Mujeres by Secrets – Adults only – All Inclusive also has 9 bars, a private beach and a water slide, as well as a steam room and access to a nearby outdoor pool.
Are there restaurants at or near Impression Isla Mujeres by Secrets – Adults only – All Inclusive?
Yes, there are 8 on-site restaurants.
Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Impression Isla Mujeres by Secrets – Adults only – All Inclusive like?
Impression Isla Mujeres by Secrets – Adults only – All Inclusive is a short 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 7 minutes' walk from Punta Sur.
Impression Isla Mujeres by Secrets – Adults only – All Inclusive Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.0/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
25 October 2024
wedding
We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact.
All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
Eva
Eva, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 September 2024
We had a wonderful experience staying at this hotel. It’s not a cheap resort, but you get what you pay for. The service, dining options, and facilities were top class. It felt like a really luxury four days, and the staff were all very helpful..
Timothy
Timothy, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 August 2024
Thank you so much for spoiling us :)♡
Amazing service
Manasa
Manasa, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 August 2024
The property was what we hoped for.
Mary
Mary, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
12 August 2024
Very beautiful hotel
Delianna
Delianna, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 August 2024
Beautiful property, amazing service
Kumarl
Kumarl, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
6 August 2024
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
Alexia
Alexia, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 July 2024
I loved everything about this place, and the people. Definitely will be back.
Carolina
Carolina, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
26 June 2024
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man
And I will return to this property.
Desirae
Desirae, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 June 2024
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
Courtney
Courtney, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
21 June 2024
Xander
Xander, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 June 2024
We had a amazing stay!
Tiffany
Tiffany, 4-night romance trip
Verified Expedia guest review
4/10 Fair
8 May 2024
We have a robbery in our suite where two designer bags were stolen and the staff did nothing about it.
Sara
Sara, 4-night romance trip
Verified Expedia guest review
6/10 Good
1 May 2024
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop!
Hotel was stunning, every corner of this place was beautiful!
Daytime activities were super fun! ABE and Paul were phenomenal directing the activities.
Cons:
They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times.
No nightime shows like the other resorts
Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Esther
Esther, 7-night romance trip
Verified Expedia guest review
8/10 Very good
30 April 2024
Overall great experience. Beautiful hotel. Service was little slow during breakfast. Needs improvement in night activities but overall we had a great time. Butlers Erick and Martin were helpful and attentive. We are definitely coming back. Thanks
Yoany
Yoany, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
22 April 2024
JORDANA BLYTHE
JORDANA BLYTHE, 4-night trip
Verified Expedia guest review
10/10 Exceptional
3 April 2024
Will be back. Angel and Jennifer were wonderful hosts.
George
George, 4-night trip
Verified Expedia guest review
10/10 Exceptional
31 March 2024
Jiyun
Jiyun, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 March 2024
Absolutely incredible stay! The service was outstanding and the room and the views throughout the resort were stunning. Thank you to Martin and Erick for taking care of us every day and Julio kept us smiling and our drinks full by the pool every day! Can’t wait to go back!
John Endre
John Endre, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
25 March 2024
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
8/10 Very good
25 March 2024
Thomas
Thomas, 5-night trip
Verified Expedia guest review
10/10 Exceptional
23 March 2024
We went to Impression Isla Mujeres by Secret for our honeymoon and were so impressed. The property is very clean and staff friendly. We arrived on a private boat and met with our butler Wedinzon. He is an amazing guy, created a group chat on WhatsApp and communicated 24/7 with all our needs. We had a great time making candles, watching movie on a deck, trying Mexican food (private event). Wedinzon helped us to rent golf cart at the resort, did our laundry daily, booked dinners. We also used a private taxi from airport to seaport by Amstar and had a good experience with them.
Alona
Alona, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
21 March 2024
YONGSEOK
YONGSEOK, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
11 March 2024
The property is beautiful and the views are amazing!