Boulevard Kukulkan km 17.5, Lt Zona, Hotelera, Cancun, ROO, 77500
What's nearby
Iberostar Cancun Golf Course - 11 min walk
Maya Museum of Cancun - 15 min walk
Delfines Beach - 17 min walk
El Rey Ruins - 20 min walk
Aquaworld - 3 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Starcafé Iberostar Selection Cancún - 10 min walk
Hotel Emporio Cancun - 16 min walk
Tun-kul - 16 min walk
El Maguey, Restaurant - 6 min walk
El Antiguo Laguito - 10 min walk
About this property
The Royal Islander All Suites Resort
At The Royal Islander All Suites Resort, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 15-minute walk of Iberostar Cancun Golf Course. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Dining choices include 4 restaurants, and the bar/lounge is a great place to grab a cold drink. Other features include a poolside bar, a children's pool and a snack bar/deli. Fellow travellers say great things about the helpful staff.
Languages
English, Spanish
At a glance
Hotel size
179 units
Arranged over 8 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in/out available
Minimum check-in age – 25
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 25
Children
Children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free uncovered on-site self-parking
Free uncovered on-site extended parking
Transfers
Airport shuttle*
Off-site
Area shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 8 AM–noon
4 restaurants
Bar/lounge
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Snack bar/deli
Travelling with children
Children's club
Children's pool
Playground
Local/corner shop
What to do
On the beach
Tennis
Beach volleyball
Basketball
Shopping
Access to nearby outdoor pool
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba-diving nearby
Working away
Business centre
Computer station
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Pool umbrellas
Facilities
8 buildings/towers
Built in 1993
ATM/banking
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Arcade/games room
Spa services
2 outdoor tennis courts
Traditional architecture
Accessibility
Wheelchair-accessible
Lift
Room amenities
Be entertained
43-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Ceiling fan
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Soundproofed rooms
Pillow-top mattress
Bed sheets provided
What to enjoy
In-room massage
Balcony
Individually furnished and decorated
Freshen up
Shower/bath combination
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 25+ Mbps)
Free local calls
More
Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors
Eco-friendly toiletries
Special features
Spa
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Fees & policies
Refundable deposits
Deposit: MXN 10000 per accommodation, per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 76.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MXN 260 for adults and MXN 260 for children
Airport shuttle service is offered for an extra charge
Local area shuttle service is offered for an extra charge
Late checkout can be arranged for an extra charge of MXN 5000 (subject to availability)
Pool, spa, & gym (if applicable)
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing that there's a fire extinguisher and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Housekeeping is not available on Sundays and public holidays.
Also known as
Royal Islander
Royal Islander Cancun
Royal Islander Condo
Royal Islander Condo Cancun
Royal Islander All Suites Resort Cancun
Royal Islander All Suites Resort
Royal Islander All Suites Cancun
Royal Islander All Suites
The Royal Islander An All Suites Resort
The Royal Islander
Royal Islander Suites Resort
Frequently asked questions
Does The Royal Islander All Suites Resort offer free cancellation for a full refund?
Yes, The Royal Islander All Suites Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Royal Islander All Suites Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Royal Islander All Suites Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Royal Islander All Suites Resort?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by The Royal Islander All Suites Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Royal Islander All Suites Resort?
Check-in start time: 4 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge of MXN 5000 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at The Royal Islander All Suites Resort?
No, this resort doesn't have a casino, but PlayCity Casino (20-min drive) and Royal Yak Casino and Sports Book (21-min drive) are both nearby.
What is there to do at The Royal Islander All Suites Resort and nearby?
Have fun with on-site activities such as volleyball and cycling, and practise your swing on the tennis courts. Additional recreation on-site includes basketball and volleyball. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include spa services and an arcade. The Royal Islander All Suites Resort also has a garden and access to a nearby outdoor pool.
Are there restaurants at or near The Royal Islander All Suites Resort?
Yes, there are 4 on-site restaurants.
Does The Royal Islander All Suites Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Royal Islander All Suites Resort like?
The Royal Islander All Suites Resort is a short 11-minute walk from Iberostar Cancun Golf Course and 17 minutes' walk from Delfines Beach.
The Royal Islander All Suites Resort Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Good
5 August 2023
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
Catherine V
Verified Expedia guest review
10/10 Exceptional
17 July 2023
Love that you can enjoy all Royal Resorts at no additional cost.
Tanairi
Tanairi, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
17 July 2023
affordable, family friendly, staff is friendly
JASON
JASON, 7-night family trip
Verified Expedia guest review
8/10 Very good
16 July 2023
Natalia
Natalia, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 July 2023
In general, everything was excellent, the only bad point is that they do not have a scale in the entire hotel to weigh the suitcases for the plane.
Rodolfo
Verified Travelocity guest review
6/10 Good
13 July 2023
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front
As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Earth
Earth, 5-night trip
Verified Expedia guest review
8/10 Very good
12 July 2023
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep.
I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
Ross
Verified Expedia guest review
10/10 Exceptional
11 July 2023
I liked the hotel and access to beaches.
Staff at the front desk wasn’t so friendly.
Civil
Civil, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
10 July 2023
Nice location!
Ronald
Ronald, 7-night family trip
Verified Expedia guest review
4/10 Fair
7 July 2023
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Joe
Joe, 8-night romance trip
Verified Expedia guest review
4/10 Fair
7 July 2023
Not really a resort experience
Rob
Rob, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
5 July 2023
Great experience with staff. Sad to hear the hotel is closing on 7/15 and all the staff is being let go. Hopefully they get their jobs back.
Alma
Alma, 6-night family trip
Verified Expedia guest review
2/10 Poor
5 July 2023
If you have bad knees or any walking limitations this isn’t the place to stay. I hate the fact that it is far from the bus lines and hard to get to the main road so that you could explore. They only allow taxis who overcharge on the property. Front desk is rude but the wait staff is amazing. The swim up bar closes way early as do the restaurants. I won’t stay here again. Also, the balcony was a sham, can’t even fit a chair it’s so slim
Regina
Regina, 3-night trip
Verified Expedia guest review
2/10 Poor
5 July 2023
The property is old and they make you change the room after your first night. It is a timeshare hotel, but they don't tell you until you get moved to new room.
Staff do not provide you with the information needed. They do ask you if you need help all the time, but no correct information is provided.
Old building and old matress. The hotel needs an upgrade.
Hamid
Hamid, 4-night romance trip
Verified Expedia guest review
8/10 Very good
3 July 2023
I liked that we had access to all royal locations in the area and they were all accessible via a free shuttle that runs every hour. The accommodations exceeded my expectations. I found the food to be very expensive and the folks in our group with dietary restrictions or allergies had a hard time because allergens were not clearly labeled on buffet items.
Shara
Shara, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
2 July 2023
Good for families - believe it’s closing this autumn
Sarah
Sarah, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
2 July 2023
Simple, I want to go back. It's so relaxing, so clean so lay back. Loved the placed.....
Alexandro
Alexandro, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
1 July 2023
Jim
Jim, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 July 2023
It was a very relaxed and family friendly place.
Monica
Monica, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
1 July 2023
Great vacation!
Judith
Judith, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
30 June 2023
Maria
Maria, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 June 2023
Amazing staff, place and location
Theodor
Theodor, 8-night trip
Verified Expedia guest review
8/10 Very good
27 June 2023
The staff was friendly and helpful. The rooms and common areas are impeccably clean. There is not much to do on-site. Guests, however, have access to two nearby resorts that offer more activities and restaurant options. It's not luxurious. This is an older yet well-maintained resort. If you are looking for a quiet and low-key stay, the Royal Islander would be a good choice,
Stacey Tamicia
Stacey Tamicia, 4-night romance trip
Verified Expedia guest review
8/10 Very good
27 June 2023
The rooms are unique.
Edward
Edward, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
26 June 2023
The room was very comfortable and all the food options were great. Receptionist and wait staff were all very friendly and helpful. The stretch of beach at this resort is much better than most of the other resorts on the strip.