Gold Coast Convention and Exhibition Centre - 11 min walk
Cavill Avenue - 5 min drive
Getting around
Gold Coast, QLD (OOL-Coolangatta) - 32 min drive
Varsity Lakes Station - 19 min drive
Helensvale Station - 23 min drive
Gold Coast City Coomera Station - 24 min drive
Broadbeach South Light Rail Station - 3 min walk
Florida Gardens station - 25 min walk
Restaurants
KFC - 7 min walk
No Name Lane - 6 min walk
Nineteen at the Star - 5 min walk
Miss Moneypenny's - 2 min walk
Boost Juice - 7 min walk
About this property
Neptune Resort
At Neptune Resort, you'll be within a 10-minute drive of The Star Gold Coast and Cavill Avenue. Guests can take a dip in the outdoor pool or grab a bite to eat at Tom's Cafe, which serves breakfast and lunch. A fitness centre and an outdoor tennis court are offered, and in-room conveniences include washers/dryers and fridges. Fellow travellers love the helpful staff and nearby shopping. Public transportation is close by: Broadbeach South Light Rail Station is only 3 minutes on foot.
Languages
English
At a glance
Hotel size
35 rooms
Arranged over 9 floors
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 10 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The property charges 2.53 per cent for credit card payments
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Tom's Cafe – This café serves breakfast, lunch and light fare.
Fees & policies
Refundable deposits
Deposit: AUD 200.00 per stay
Optional extras
Credit card charges are subject to an extra charge of 2.53 per cent
Children & extra beds
Cots/infant beds are available for AUD 10.0 per day
Rollaway beds are available for AUD 45 per day
Parking
Parking height restrictions apply
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
WiFi is provided up to 500 MB per guestroom, per stay.
Also known as
Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach
Frequently asked questions
Does Neptune Resort offer free cancellation for a full refund?
Yes, Neptune Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Neptune Resort?
Yes, there's an outdoor pool.
Are pets allowed at Neptune Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Neptune Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Neptune Resort?
Check-in start time: 2 PM; check-in end time: 6:00 PM. Check-out time is 10 AM.
Is there an on-site casino at Neptune Resort?
No, this hotel doesn't have a casino, but The Star Gold Coast (6-min walk) is nearby.
What is there to do at Neptune Resort and nearby?
Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Neptune Resort also has a fitness centre and a picnic area, as well as a garden.
Does Neptune Resort have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a toaster, cookware and a fridge.
Does Neptune Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Neptune Resort like?
Neptune Resort is located near Kurrawa Beach in Broadbeach, a short 3-minute walk from Broadbeach South Light Rail Station and 6 minutes' walk from The Star Gold Coast.
Neptune Resort Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
7 December 2024
Catherine
Catherine, 3-night trip
Verified Hotels.com guest review
4/10 Fair
15 September 2024
Caroline
Caroline, 3-night trip
Verified Expedia guest review
10/10 Exceptional
6 September 2024
A very comfortable unit with a great pool and spa, great location with just a short walk to the beach and Pacific Fair shopping centre.
Jo
Jo, 3-night romance trip
Verified Wotif guest review
10/10 Exceptional
14 August 2024
The interior is a little bit old, but very clean.
Only 5 minutes walk to beach and pacific fair shipping mall, very convenient.
Grace
Grace, 7-night trip
Verified Expedia guest review
8/10 Very good
6 August 2024
Gold Coast Holiday
It was a good stay a little bit older place but was clean had every thing you needed price was good and the location is 5 stars very close to Pacific Fair the biggest shopping centre in the Gold Coast and are handy to Light rail and walking distance to the casino.
Kerry
Kerry, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 August 2024
Clean, handy to pjs es we are interested in
Lynne
Lynne, 5-night romance trip
Verified Expedia guest review
8/10 Very good
22 July 2024
travis Paul
travis Paul, 3-night trip
Verified Expedia guest review
10/10 Exceptional
8 July 2024
Jeff
Jeff, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 June 2024
Friendly staff
Deborah
Deborah, 6-night trip
Verified Wotif guest review
8/10 Very good
14 June 2024
Unfortunately the room wasnt very clean, dirty marks on doors in bathroom and walls, could hear noise from other units and animals barking, but nice units and very good security
amy
amy, 7-night romance trip
Verified Expedia guest review
8/10 Very good
13 June 2024
Bed horrible and old could do with upgrade
Adrian
Adrian, 5-night family trip
Verified Wotif guest review
8/10 Very good
21 May 2024
Great position, well kept hotel, beds comfy, our room 906 was tired and in need of a refurb 2 towels not enough .
sue
sue, 6-night romance trip
Verified Wotif guest review
10/10 Exceptional
10 May 2024
Home away from home
Love staying here. Best location, clean, comfortable.
Linda
Linda, 2-night trip
Verified Hotels.com guest review
8/10 Very good
19 April 2024
Excellent location close to shops and casino, enjoyed our stay here
John
John, 10-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 April 2024
Good location close to beach, restaurants, mall and public transport.
Lourens
Lourens, 3-night trip
Verified Wotif guest review
8/10 Very good
17 April 2024
Great location and space for families
Very spacious and close to everything in broadbeach excellent for families
Tracey
Tracey, 5-night family trip
Verified Hotels.com guest review
6/10 Good
17 April 2024
Apartment was clean and close to restaurants and shops. I was disappointed that there was no aircon in the bedroom. Also we were given only 2 towels per couple. When asking for more towels at reception we were told it was a self contained unit and that we need to wash our towels. I didn’t come on holidays and pay the money for the apartment to do washing. Plus what were we going to use whilst we washed them. We had to pay extra for more towels. This is ridiculous for the money we paid. Also we didn’t have access to pool towels as reception closed at Midday Sunday. However the sign said 5pm.
Stephen
Stephen, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 April 2024
Very happy
Mark
Mark, 2-night romance trip
Verified Wotif guest review
8/10 Very good
14 April 2024
The apartment was a great size, with a balcony. Pool, spa and sauna, tennis courts on the grounds, plus a cafe. Staff were very friendly and helpful, and Pacific Fair, the beach and the casino were very close, as well as the light rail.
Benjamin
Benjamin, 5-night romance trip
Verified Wotif guest review
10/10 Exceptional
14 April 2024
Michelle
Michelle, 2-night trip
Verified Hotels.com guest review
6/10 Good
2 April 2024
Very disheartening and disappointing stay, could not sleep 1 night because of the disgusting smell from prawn heads hidden behind the washing machine of the property which was not cleaned before we checked in the property.
Suchintan
Suchintan, 3-night trip
Verified Wotif guest review
10/10 Exceptional
1 April 2024
Friendly stuff
Zoran
Zoran, 4-night romance trip
Verified Wotif guest review
8/10 Very good
21 February 2024
Good….but toilet paper is not enough…..because I stayed for over 2 weeks. I should buy them by myself….
Yukari
Yukari, 16-night trip
Verified Wotif guest review
8/10 Very good
19 February 2024
Amazing location in Broadbeach. Laid back and quiet