2/10 Poor
21 January 2025
Refugee camp experience.. in our Capital!
Upon arrival, both elevators and lobby had a strong smell of urine. In the room it was impossible to rest, as kids were running around and screaming in corridors almost all the time, except for late night. The hotel had many wandering people, staying/sitting in common areas, kids roaming around screaming their lungs out and completely uncontrolled, which is very odd for a hotel. Sound insulation is non-existent - you can hear what is happening in the next room. Only after looking at pin board near elevator with free dental evaluation, and other services, too high hotel pricing of Ottawa hotels for this low season made me realize that likely this hotel is used by Canada government to house refugees. Nothing against refugees, but the hotel should do a basic job in enforcing what we expect from hotels in this country. If you do not want to smell urine every time you come up and down the elevator, and not able to fall asleep at night - look for a different hotel, preferably in Gatineau, where the above problem didn't exist the last few times I stayed.
Verified traveller
2-night trip
Verified Hotels.com guest review
