6/10 Good
24 January 2025
Certainly not a 4* hotel
This is the 3rd stay at this hotel. The previous stays were just like this one.
The room we had was badly maintained, cracked floor & wall tiles. The wardrobe was in fact some kind of make shift unit. (See the photo) The shower door was difficult to open. We are slim, anyone who wasn't slim would struggle to actually get in the shower! Breakfast was really disappointing and the actual room for breakfasts is more like a canteen than a facility within a 4* hotel.
One particular positive, the staff particularly for breakfast - one man run off his feet trying to keep on top of cleaning up, top up the available food and register clients as they came in for breakfast and still remain professional.
The hotel is located within easy walking distance of the centre of Elche. The gardens surrounding the hotel are charming as is the pool area.
But, this hotel needs a revamp and certainly isn't a 4* hotel.
Robert
Robert, 2-night trip
Verified Hotels.com guest review