2/10 Poor
30 April 2023
First of all I would like to highlight that the staff members at the reception and restaurant were lovely and helpful so this review is not a reflection on them. Now, the bedroom was spacious and the balcony had a good view of the adult pool. What I found disappointing was the first night we was told “wifi is slow” the hotel wifi did not work at all for the five days being there. Luckily I had the option to add on data but that shouldn’t be the case. The fridge was terrible, it would be “on” but it does not keep anything cold. The blow drier in my room did not work either so my hair had to air dry so bare that in mind if you like swimming. The spa is expensive for what you get. The hot tub the bubbles sting your eyes, the sauna was not hot at all barely worked. I recommend you go to the spa on weekdays so you only pay €10 each instead of €20 each. I also think the spa facilities should be included in the hotel stay. There was an incident there where there seemed to be a mini fire where police and fire brigades were there and we couldn’t enter the hotel for a while. After it had been cleared up no one gave us an explanation of what happened or an apology for the inconvenience. Since then the fire alarm kept on going off during our stay at multiple occasions. Overall you don’t have to book the 4* side there’s not much of a difference in my opinion. It was an experience as I mentioned at the start nice staff but too many things were off about the room.
Tereza
Tereza, 5-night romance trip
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