6/10 Good
8 January 2025
Huge annoying disappointment
NOTE: This is a review of the Berkeley Square Hotel
We were de-booked from the Rodney Hotel at short notice as they decided to close down for the period of our stay and placed us at the Berkeley Square Hotel at short notice. This is not in the part of Clifton that we needed but we accepted the change with such short notice to make alternative bookings.
At check in we were informed that the restaurant, bar and lounge area were closed for preparation of a private fee paying new year party for non hotel residents (this is the New Year period). This meant that as a resident, we were excluded from all hotel amenities during our stay except our room. We protested but the hotel manager was intransignent and offered no concessions. In essence, residents were pushed to one side in favour of the ticket holding party goers. Later, I discovered that the bar and restaurant were only going to open up a week later, well after our departure. No concession was offered for this reduced service.
On New Year's Eve I saw a note on the exit door to announce that there would be no room cleaning on New Year's Day. I complained but my complaint was dismissed due to staff shortages. I requested new towels be brought but never came.
This could be a nice boutique style hotel but failed but failed on so many levels.
I have become a frequent visitor to Bristol but I definitely won't return here.
Felix
Felix, 2-night trip
Verified Hotels.com guest review
