Guests
All properties in Nyayumba, Western Province, Rwanda

The Palm Beach Resort

Lakefront hotel with 3 bars/lounges, near Gisenyi Beach

  • Free WiFi and free parking

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1 / 34Beach
1 Brasserie Street to Cap Rubona, Nyayumba, Western Province, Rwanda
6.8.Good.
  • LOVE this place the vibe is incredible. The pillows aren’t great but other than that this…

    Dec 3, 2020

  • Traditional cottage was poorly equipped. Modern cottage significantly better. Manager and…

    Jan 16, 2020

See all 9 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 10 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 3 bars/lounges
  • Beach umbrellas
  • Terrace
  • 24-hour front desk

For families

  • Private bathroom
  • Separate dining area
  • Number of living rooms
  • Separate sitting area
  • Television
  • Free toiletries

What’s around

  • Gisenyi Beach - 3.4 mi / 5.4 km
  • Rwanda Tourism University College - 4.4 mi / 7.1 km
  • Université Libre de Kigali - 5.1 mi / 8.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Traditional Bungalow, Lake View
  • Deluxe Bungalow, Lake View

What’s around

Landmarks

  • Gisenyi Beach - 3.4 mi / 5.4 km
  • Rwanda Tourism University College - 4.4 mi / 7.1 km
  • Université Libre de Kigali - 5.1 mi / 8.3 km
map
See on map
1 Brasserie Street to Cap Rubona, Nyayumba, Western Province, Rwanda

At a glance

Hotel size

  • This hotel has 10 rooms

Arriving/leaving

  • Check-in time 11:30 AM-midnight
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast
  • 3 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Room service
  • Barbecue grills

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Beach towels

Working away

  • Number of meeting rooms - 1
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Things to enjoy

  • Separate dining area
  • Number of living rooms
  • Separate sitting area
  • Furnished patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 42-inch TV
  • Cable TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

This property accepts Visa and Mastercard. Cash is not accepted. 

Also known as

  • Palm Beach Resort Gisenyi
  • The Palm Beach Resort Hotel Nyayumba
  • Palm Beach Gisenyi
  • The Palm Beach Resort Hotel
  • The Palm Beach Resort Nyayumba

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Palm Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 11:30 AM - midnight. Check-out time is 10 AM.
  • Yes, there's an onsite restaurant. Nearby restaurants include Lakeside Restaurant & Beach Bar (3.1 mi), One Degree South (3.3 mi), and Sun.n.Sand (3.3 mi).
  • The Palm Beach Resort has 3 bars and a picnic area, as well as a garden.
6.8.Good.
  • 6.0.Good

    It was nice. They said they canceled my Expedia reservation because they don’t like how Expedia takes thirty days to reimburse them. They charged me $80 to stay and did not cancel the reservation. Expedia charged me $94.43 for the same stay

    1 night trip with friends, Mar 20, 2019

    Verified Expedia guest review

  • 4.0.Fair

    My room was not available at check in. First I was told that I had no booking and then I was told that I was checking in too late (11pm) despite the fact I pre-paid the room on Expedia Expedia was great; they offered to help find another room in town and rebated the money for the Palm Beach the next morning. Advice is to confirm with the property before you depart on vacation that your room is held; which typically should not be necessary

    disappointed, 1 night trip, Dec 28, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Serenity

    A relaxing place with a great garden on the edge of the lake with a breathtaking view

    Calvin, 3 night romance trip, Dec 24, 2018

    Verified Hotels.com guest review

  • 4.0.Fair

    A éviter

    Description hotels.com totalement mensongère c’est une honte ! On vous fait miroiter des choses qui n’existent pas (cuisine dans la chambre, télévision). Service de restauration bon mais d’une lenteur extrême

    Fabien, 4 night trip, Aug 18, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will never forget the running waiters

    This is a fantastic place. The facilities are a bit rustic, and there is no aircondition, but the service was amazing and personal, and the location in the midst of a lush garden on the coast of Lake Kivu was just fantastic. It is just a shame that there is no swimming in the lake - and no pool. There was a great atmosphere in the restaurant with a fire pit on the floor and a local music performance one evening. And something I never saw before: Running waiters!!

    Jacob V, 2 night trip with friends, Jul 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was exceptionally amazing. So nice, helpful and always wanted to make sure we were happy. They organize for us days trips with drivers and it was really worth it. The location was great just on Lac Kivu. It was a great place to relax and go for walks in the area. The food offered was also really good

    2 night trip, Jan 23, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Vorsicht ist hier geboten!!!

    Ich buchte am 25 Dez. einen Bungalow als wir dort ankamen sagte der Manager uns das er keine Buchungen von Hotels.com oder Expedia akzeptiere sondern nur bar oder mit Kreditkarte und unsere Buchung stoniert wurde er hätte das Hotels.com mitgeteilt. Wir protestierten und zeigten ihm unsere Bestätigung und wollten das mit Hotels .com sofort klären . Leider erreichte man natürlich keinen an Weihnachten und nach gut 30 min setzte er uns unter Druck entweder ihr bezahlt das Zimmer oder ihr müsst die Anlage verlassen. Also waren wir gezwungen nochmal zu bezahlen und das zu einem höheren Preis. In Deutschland zeigte sich Hotels.com kulant und erstattete uns die unaehmlichkeiten aber erst nachdem wir beweisen konnten das wir doppelt gezahlt hatten. Der Manager behauptete gegenüber Hotels.com wir wären nie erschienen. Hier wollte jemand wahrscheinlich 2x kassieren. Die Anlage ist nicht so modern wie sie auf den Bildern erscheint. Der Garten war schön die Bungalows sind deutlich in die Jahre gekommen. Die Essensbestellung dauert mindestens 45 min manchmal 1,5 Stunden.

    Daniel Enrique, 2 night romance trip, Dec 25, 2018

    Verified Hotels.com guest review

See all 9 reviews