Guests
All properties in Gisenyi, Western Province, Rwanda

Lake Kivu Serena Hotel

Beachfront hotel in Gisenyi with outdoor pool and restaurant

  • Free WiFi and free parking
From
S$248

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 37.
1 / 37Outdoor Pool
Gisenyi Rwanda, Gisenyi, 00100, Rwanda
8.0.Very good.
  • Always love the Serena, especially for the pool + beachfront and excellent breakfast.…

    Jan 6, 2021

  • The staff were courteous, very solicitous, and helpful at every turn. Perched on the…

    Feb 7, 2020

See all 29 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 30 guestrooms
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Premium TV channels
  • Television
  • Garden

What’s around

  • On the beach
  • Gisenyi Beach - 1 min walk
  • Rwanda Tourism University College - 1 mi / 1.6 km
  • Kigali Independent University - 1.9 mi / 3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Family Double or Twin Room
  • Standard Double Room
  • Luxury Room

Location

Gisenyi Rwanda, Gisenyi, 00100, Rwanda
  • On the beach
  • Gisenyi Beach - 1 min walk
  • Rwanda Tourism University College - 1 mi / 1.6 km

What’s around

Landmarks

  • On the beach
  • Gisenyi Beach - 1 min walk
  • Rwanda Tourism University College - 1 mi / 1.6 km
  • Kigali Independent University - 1.9 mi / 3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 151 min drive
  • Airport drop-off service

At a glance

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport drop off (available 24 hours)*

Parking

  • Free onsite self parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Air conditioning

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe

Special features

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

Small print

Also known as

  • Kivu Serena
  • Serena Kivu
  • Lake Kivu Serena Hotel Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Lake Kivu Serena Hotel Hotel Gisenyi
  • Kivu Serena Hotel
  • Lake Kivu Hotel
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Airport shuttle service for children between the ages of 4 and 12 costs USD 60

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Lake Kivu Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-out is available.
  • Yes, The Lake Restaurant offers British cuisine. Nearby restaurants include Sun.n.Sand (5-min walk), Lakeside Restaurant & Beach Bar (7-min walk), and Bistro Restaurant & Wine Garage (12-min walk).
  • Yes, a shuttle from the hotel to the airport is available. The charge is USD 120 per person one-way.
  • Lake Kivu Serena Hotel has an outdoor pool and a fitness center, as well as a garden.
8.0.Very good.
  • 2.0.Poor

    There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.

    Raz, 1 night romance trip, Dec 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff very helpful and supportive. Special the receptionist called Love she was magnificent and very supportive. Breakfast was excellent variety of different types of food and excellent taste. All the staff were excellent and excellent location with private beach. The hotel required to be upgraded to modern style

    2 night romance trip, Dec 11, 2019

    Verified Expedia guest review

  • 4.0.Fair

    It was loud the two days I was there . Music blaring from 730 am until 830 pm. It’s not a place to go if you need down time like I did

    2 night trip, Aug 20, 2019

    Verified Expedia guest review

  • 6.0.Good

    Place is ok stay overnight but nothing special. Location is nice.

    1 night trip with friends, Aug 19, 2019

    Verified Expedia guest review

  • 4.0.Fair

    serena

    The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh

    lionel, 2 night family trip, Aug 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Cant wait to come back!

    What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!

    Jill, 3 night romance trip, Jul 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The property and staff were very good BUT the mattresses and pillows were not.....it’s too bad because everything else was good especially the food. Maybe they will get enough negative reviews about their mattresses to do something

    2 night family trip, May 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Will go again

    I had a great time and was extremely well looked after, Duncan the GM offered an upgrade which was very welcome. Leon and Loce at the Front Desk were also eye helpful assisting me with scanning and copying of documents. Philbert in the restaurant was most attentive along with all of his colleagues - all in all a great stay and well worth it.

    Jack, 3 night business trip, May 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing Experience

    It was really amazing experience. Friendly environment and an excellent location by the beach on lake Kivu. Very clean with many amenities, including fast internet.

    Charles, 1 night trip with friends, Apr 21, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Wonderful lakeside view

    The hotel was real nice, clean, room spacious and we had an excellent seaside view. The room was clean and serviced well. The bed was really soft so be warned for those with back issues. The checkin was excellent. Service at restaurant was really slow.

    Arista, 1 night romance trip, Apr 19, 2019

    Verified Hotels.com guest review

See all 29 reviews