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Lake Kivu Serena Hotel

4.0 star property
Gisenyi beachfront hotel with spa, outdoor pool

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Lake Kivu Serena Hotel

Photo gallery for Lake Kivu Serena Hotel

Outdoor pool
In-room safe, free cots/infant beds, free WiFi, bed sheets
Breakfast buffet
Lobby sitting area
Bathroom

Overview of Lake Kivu Serena Hotel

8.6 out of 10 Fabulous
8.6/10 Fabulous

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Gisenyi Rwanda, Gisenyi, 00100
Main amenities
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Pool bar
  • 24-hour room service
  • Babysitting
  • 24-hour business centre
  • Meeting rooms
  • Airport shuttle
  • Terrace
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Room options

View all photos for Standard Double Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Standard Double Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Twin Room

In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Twin Room

  • 25 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite

  • 40 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • On the beach

Getting around

  • Kigali (KGL-Kigali Intl.) - 63 miles/101.3 km
  • Airport shuttle (surcharge)

Restaurants

  • Kivu Resto - 4 min drive
  • Restaurant Chalet - 8 min drive
  • Ble' d' or - 3 min drive
  • Il razentino - 5 min drive
  • Boulangerie au bon pain - 4 min drive
Map

About this property

Lake Kivu Serena Hotel

Lake Kivu Serena Hotel is a great choice for your beach stay in Gisenyi. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre. The Lake Restaurant serves British cuisine and is open for breakfast, lunch and dinner. A poolside bar, a terrace and a garden are other highlights at this upmarket hotel.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • On the beach

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa

Accessibility

  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

The Lake Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe – This café only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 4 and 12 costs USD 60

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel offer free cancellation for a full refund?
Yes, Lake Kivu Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lake Kivu Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Lake Kivu Serena Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Lake Kivu Serena Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Lake Kivu Serena Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Lake Kivu Serena Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per person one-way.
What are the check-in and check-out times at Lake Kivu Serena Hotel?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-out is available.
What is there to do at Lake Kivu Serena Hotel and nearby?
Lake Kivu Serena Hotel has a spa and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Lake Kivu Serena Hotel?
Yes, The Lake Restaurant offers British cuisine.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Georgia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff are really good. They provide high level customer care.
Claude, 3-night family trip
Verified Expedia guest review

8/10 Very good

Would recommend
Adeola, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Hotel is run down with most in-room amenities in bad shape. Food was decent
Michal, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything was as expected from a 4 to 5 star hotel.
Rosemarie Jeanne, 4-night trip
Verified Expedia guest review

8/10 Very good

Nice and comfortable
Aderemi, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Always love the Serena, especially for the pool + beachfront and excellent breakfast. Rooms are a bit dated (small, older TVs and AC units) but they recently updated to new mattresses and all rooms have balconies. Also the grounds are beautiful!
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alexander, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were courteous, very solicitous, and helpful at every turn. Perched on the lake, the location of the property is superb.
1-night family trip
Verified Orbitz guest review

2/10 Poor

There is nothing in the rooms listen in the booking list. Even not a hairdryer or a toothbrush available in the bathrooms.
Raz, 1-night romance trip
Verified Expedia guest review