Grand Hyatt Macau

Photo gallery for Grand Hyatt Macau

Primary image
Outdoor pool
Outdoor pool
Minibar, in-room safe, free WiFi, bed sheets
Minibar, in-room safe, free WiFi, bed sheets

Overview of Grand Hyatt Macau

Grand Hyatt Macau

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Venetian Macao Casino

9.0/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is S$172
Price available on 01/08/2022
Map
City Of Dreams, Estrade Do Istmo Cotai, Cotai
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Outdoor tennis court
  • Fitness center
  • Steam room
  • Valet parking
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Venetian Macao Casino - 3 min walk
  • City of Dreams - 1 min drive
  • Cotai Arena - 1 min drive
  • Rua do Cunha - 5 min drive
  • Cotai Strip - 2 min drive
  • Taipa Houses-Museum - 7 min drive
  • Macau Jockey Club - 7 min drive
  • Hac Sa Beach - 5 min drive
  • University of Macau - 10 min drive
  • Macau Tower Convention and Entertainment Centre - 11 min drive
  • Macau Tower - 11 min drive

Getting around

  • Macau Intl. Airport (MFM) - 9 min drive
  • Zhuhai (ZUH-Jinwan) - 44 min drive
  • Hong Kong International Airport (HKG) - 61 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle
  • Free casino shuttle

About this property

Grand Hyatt Macau

Grand Hyatt Macau is just 3 mi (4.8 km) from the airport and offers a shuttle (available 24 hours) for MOP 520 per vehicle one-way. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and Chinese cuisine is served at Beijing Kitchen, which is open for lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a fitness center. The overall value and comfortable guestrooms get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 791 rooms
  • Arranged over 37 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (MOP 960 per day)
  • Onsite valet parking (MOP 1440 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Free ferry terminal shuttle

Offsite

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Playground

What to do

  • Shopping

Working away

  • 24-hour business center
  • 8 meeting rooms
  • Conference space (86112 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Korean

Room amenities

Be entertained

  • DVD player
  • 42-inch LCD TV
  • Cable TV channels
  • Streaming services
  • Pay movies
  • CD player

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Isala Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Dining

Beijing Kitchen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
Mezza9 Macau - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Lounge - This café specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: MOP 1000.00 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of MOP 316.8 for adults and MOP 158.4 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MOP 520 per vehicle (one-way, maximum occupancy 4)

Renovations and closures

The following facilities or services will be unavailable from April 1 2022 to June 30 2022 (dates subject to change):
  • Spa tub

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children's club access is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MOP 960 per day
  • Valet parking costs MOP 1440 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Policies

This property accepts credit cards and cash.

Also known as

Grand Hyatt Macau
Grand Hyatt Macau Hotel
Macau Grand Hyatt
Grand Hyatt Macau Hotel Cotai
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Macau
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Cotai

Frequently asked questions

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.7/10

Eco-friendliness

8/10 Very good

Fountain view
The fountain view is fantastic, hope I can have the same view on my next visit, probably with my whole family.
Dal Connie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wah Yau, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Patricia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fuk Cheung, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sammy, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good for option
Room a bit dated. Bed is not too comfort as 5 star standard.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

4/10 Fair

The restaurant guest is impolite and the waiting time is long.
1-night trip
Verified Expedia guest review

10/10 Exceptional

Fresh fruit daily. Prompt answers to questions. The lounge should be opened twenty four hours for quest use. I like to people watch. All staff that I had contact with went out of their way to accommodate my requests. Daily newspaper was nice but,the Wall Street Journal was not available.
DonaldDavis, 12-night romance trip
Verified Expedia guest review