2/10 Poor
19 July 2024
We stayed at this rental apartment and were very disappointed. The apartments were not as clean as advertised, with dusty furniture and unsanitized bathrooms.
Major issues included:
No hot water in both showers.
Supplies: We rented two units to accommodate 8 people each, but the provided shampoo, conditioner, and toilet paper were insufficient for even one person for the length of our stay. We paid for 8 people per apartment, and it was advertised that these essentials would be provided.
Towels: The towels had stains and did not appear sanitized, so we had to wash them ourselves.
Electrical Issues: Both apartments had exposed electrical lighting that we covered with cloths. There were no fixtures.
The Wi-Fi was weak and unreliable, making it difficult to work. The furniture was outdated and in poor condition, and the bed was uncomfortable with an old, lumpy mattress.
Additionally, we were also falsely accused of causing a noise disturbance before we had even checked in. We received a call on Thursday night while we were still in Madrid, despite not being scheduled to check in until Saturday. The calls persisted and it has been reported in other reviews as a fraud used to avoid refunding us the security deposit per apartment.
Our stay was unsatisfactory, and lack of response to these issues is disappointing. Improvements are urgently needed to ensure future guests have a better experience.
Imelda
Imelda, 4-night family trip
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