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Hotel Austin Paradise - Mount Austin

Photo gallery for Hotel Austin Paradise - Mount Austin

Front of property
Family Suite | Desk, soundproofing, iron/ironing board, free WiFi
Reception
Superior Triple Room | Bathroom | Shower, free toiletries, hair dryer
Room amenity

Overview of Hotel Austin Paradise - Mount Austin

Hotel Austin Paradise - Mount Austin

3.0 star property
3-star hotel in Johor Bahru

6.4/10 Good

32 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
Map
No 85 & 87, Taman Mutiara Emas 10/19, Taman Mount Austin, Johor Bahru, 81100

Guests rated this location 6.5/10

Main amenities
  • Daily housekeeping
  • Business centre
  • Air conditioning
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Free self-parking

Room options

About this area

What's nearby

  • Austin Heights Water & Adventure Park - 2 min drive
  • AEON Tebrau City - 3 min drive
  • KSL City Mall - 15 min drive
  • Komtar JBCC - 18 min drive
  • Johor Bahru City Square - 18 min drive
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 20 min drive
  • Paradigm Mall Johor Bahru - 23 min drive
  • Woodlands Checkpoint - 33 min drive
  • Sutera Mall - 25 min drive
  • Night Safari - 33 min drive
  • Singapore Zoo - 47 min drive

Getting around

  • Senai International Airport (JHB) - 33 min drive
  • Singapore (XSP-Seletar) - 47 min drive
  • Changi Airport (SIN) - 62 min drive
  • JB Sentral - 19 min drive

Restaurants

  • 好一家海鲜火锅餐厅 - 7 min walk
  • bloom by Mokmok - 8 min walk
  • Restoran Uncle Pou Wok 补锅佬菜馆 - 1 min walk
  • 佳香点心茶楼 - 9 min walk
  • Sushi Mentai - 3 min walk
Map

About this property

Hotel Austin Paradise - Mount Austin

When visiting Johor Bahru, Hotel Austin Paradise - Mount Austin is a great choice to consider. Guests will have free perks such as WiFi and self-parking.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 49 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 8:00 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 8:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Working away

  • Business centre

Services

  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Accessibility

  • Lift
  • Step-free path to entrance

Languages

  • English
  • Malay

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

<p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Austin Paradise Hotel Johor Bahru
Austin Paradise Hotel
Austin Paradise Johor Bahru
Austin Paradise Mount Austin
Hotel Austin Paradise - Mount Austin Hotel
Hotel Austin Paradise - Mount Austin Johor Bahru
Hotel Austin Paradise - Mount Austin Hotel Johor Bahru

Frequently asked questions

Is Hotel Austin Paradise - Mount Austin currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Does Hotel Austin Paradise - Mount Austin offer free cancellation for a full refund?
Yes, Hotel Austin Paradise - Mount Austin does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Austin Paradise - Mount Austin?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Austin Paradise - Mount Austin?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Austin Paradise - Mount Austin?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Austin Paradise - Mount Austin?
You can check in from 2 PM - 8:00 PM. Check-out time is noon.
What's the area around Hotel Austin Paradise - Mount Austin like?
Hotel Austin Paradise - Mount Austin is a short 17-minute walk from Austin Heights Water & Adventure Park and 18 minutes' walk from Hospital Sultan Ismail.

Reviews

6.4

Good

6.8/10

Cleanliness

6.7/10

Staff & service

8.5/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Poor

Siew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Hafiz, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Hew, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Unable to shower due to doing repairing at night time and didn’t provide any notification for us . I feel very disappointed when I first time stay at this hotel .
1-night trip
Verified Hotels.com guest review

4/10 Fair

A simple hotel. Don't expect much
Bedsheets were dirty and torn.
Chan, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The suite that was not
The bed was made and the room is clean. Bedsheet has stained and the water pressure was low. The two soap dispenser was not labelled so could not tell which is body foam and shampoo. The suite was not a suite.
Sharon, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

6/10 Good

The staff attitude is very bad...hope will.have some improve for next visit....tq
1-night romance trip
Verified Expedia guest review