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Hako Hotel Mount Austin

3.0 star property
Johor Bahru hotel in entertainment district

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Hako Hotel Mount Austin

Photo gallery for Hako Hotel Mount Austin

Front of property
Front of property – evening/night
Desk, iron/ironing board, free WiFi, bed sheets
Property amenity
Bathroom

Overview of Hako Hotel Mount Austin

8.2 out of 10 Very good
8.2/10 Very good

Property highlights

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Non-smoking
Map
17-02, 17-03, 17-04, JALAN AUSTIN HEIGHT 8/3, Johor Bahru, Johor, 81100
Main amenities
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
Feel at home
  • Private bathroom
  • Lift
  • Snack bar/deli
  • Free toiletries
  • Hairdryer

Room options

View all photos for Solo Room, No Windows

Desk, iron/ironing board, free WiFi, bed sheets

Solo Room, No Windows

  • Sleeps 1
  • 1 Single Bed

View all photos for Dual Twin, No Windows

Desk, iron/ironing board, free WiFi, bed sheets

Dual Twin, No Windows

  • Sleeps 2
  • 2 Single Beds

View all photos for Dual Twin, With Window

Desk, iron/ironing board, free WiFi, bed sheets

Dual Twin, With Window

  • Sleeps 2
  • 2 Single Beds

View all photos for Dual King, No Windows

Desk, iron/ironing board, free WiFi, bed sheets

Dual King, No Windows

  • Sleeps 2
  • 1 King Bed

View all photos for Mini Suite

Desk, iron/ironing board, free WiFi, bed sheets

Mini Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family

Desk, iron/ironing board, free WiFi, bed sheets

Executive Family

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King

Desk, iron/ironing board, free WiFi, bed sheets

Executive King

  • Sleeps 2
  • 1 King Bed

View all photos for Dual King, With Window

Desk, iron/ironing board, free WiFi, bed sheets

Dual King, With Window

  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Austin Heights Water & Adventure Park - 1 min drive
  • AEON Tebrau City - 4 min drive
  • KSL City Mall - 11 min drive
  • Komtar JBCC - 13 min drive
  • Johor Bahru City Square - 13 min drive
  • Johor Bahru Customs, Immigration, and Quarantine Complex - 13 min drive
  • Paradigm Mall Johor Bahru - 16 min drive
  • Danga Bay - 16 min drive
  • Sutera Mall - 17 min drive
  • Woodlands Checkpoint - 15 min drive
  • Aeon Mall Bukit Indah - 18 min drive

Getting around

  • Senai International Airport (JHB) - 36 min drive
  • Singapore (XSP-Seletar) - 48 min drive
  • Changi Airport (SIN) - 61 min drive
  • JB Sentral - 22 min drive

Restaurants

  • Sushi Zento 膳户 Austin Heights - 3 min walk
  • Jing Seng Restaurant - 5 min drive
  • Warakuya Japanese Restaurant 和楽屋 - 4 min walk
  • Jeju Korean BBQ - 6 min walk
  • Noodle Face A Meatless Cuisine - 6 min walk
Map

About this property

Hako Hotel Mount Austin

When you stay at Hako Hotel Mount Austin, you'll be within a 15-minute drive of KSL City Mall and Johor Bahru City Square.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Snack bar/deli

Services

  • 24-hour front desk

Accessibility

  • Lift

Room amenities

Be entertained

  • Smart television

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

Fees & policies

Refundable deposits

  • Cash deposit: MYR 50 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Hako Hotel Mount Austin Hotel
Hako Hotel Mount Austin Johor Bahru
Hako Hotel Mount Austin Hotel Johor Bahru

Frequently asked questions

Does Hako Hotel Mount Austin offer free cancellation for a full refund?
Yes, Hako Hotel Mount Austin does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hako Hotel Mount Austin?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hako Hotel Mount Austin?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hako Hotel Mount Austin?
Sorry, there's no on-site parking at Hako Hotel Mount Austin.
What are the check-in and check-out times at Hako Hotel Mount Austin?
You can check in from 2:00 PM - anytime. Check-out time is noon.
What's the area around Hako Hotel Mount Austin like?
Hako Hotel Mount Austin is a short 2-minute walk from Austin Heights Water & Adventure Park and 5 minutes' walk from Sunway College Johor Bahru.

Reviews

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Very good

lee, 1-night trip
Verified Hotels.com guest review

6/10 Good

Unlikely to return again, room in poor condition
Service was subpar - arrived at 1.45pm and requested for check in, receptionist didn't even bother to look for our reservation and straight out told us check in time only 2pm onwards, and when we returned at 2.10pm, the same receptionist then told us she'll look at our reservation first, but cannot guarantee a room as the rooms on third floor are not ready yet. When we finally checked in to our room, the room was dusty, toilet floor was partially wet and lack basic amenities such as fridge, safe, and even hand towels.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Overall it was a comfortable stay.
Jeffrey Bok, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Location is convenient. Staff friendly and hotel is cleanliness is good
Kin, 3-night romance trip
Verified Expedia guest review

8/10 Very good

It’s new hotel, nice design and clean, will stay again
James, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Comfy Stay
Comfy mattress, pillow n comforter. Room was cleaned and well maintained. Highly recommended.
Siew Hoon, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mako hotel
The experience was amazing, brand new hotel in a good location
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Khor, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel design is great and very comfortable but the club at the back is noisy
1-night trip with friends
Verified Expedia guest review

8/10 Very good

Will be back
Housekeeping did not came in after our 1st night. Location was good but difficult to find parking lot.
2-night trip
Verified Hotels.com guest review