Firstly, there was no complimentary airport transfer given when the amount we paid for the villa is considered above average price. Secondly, the stairs that's going down to the pool place is not safe as there are no railings to hold on to. Thirdly, the buffet spread is so limited but the price is expensive. Fourthly, eventhough they provide a shuttle service to aonang beach, the timings are not flexible. If we missed the slot we have to get our own transport back. Fifthly, the things that are usually supposed to be complimentary in hotels/villas such as room slippers, shampoos & soaps are chargeable here. They also don't accept any credit card transaction, all must be paid by cash. And lastly, is was really hard to communicate with the staffs as they speak minimal English.