10/10 Exceptional
5 May 2023
Tamara
Verified Expedia guest review
Phulay Bay, a Ritz-Carlton Reserve
Krabi beach hotel with 5 restaurants, spa
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Phulay Bay, a Ritz-Carlton Reserve
Photo gallery for Phulay Bay, a Ritz-Carlton Reserve
Overview of Phulay Bay, a Ritz-Carlton Reserve
9.6 out of 10 Exceptional
9.6/10 Exceptional
Property highlights
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
111 Moo 3, Tumbol Nongthalay, Amphur Muang, Krabi, Krabi, 81180
Main amenities
- Daily housekeeping
- Near the beach
- 5 restaurants and 2 bars/lounges
- Full-service spa
- Outdoor pool
- Breakfast available
- Free children's club
- Free beach shuttle
- 24-hour health club
- Sauna
- Steam room
- Free use of bicycles
For families
- Children stay free
- Free cots/infant beds
- Supervised childcare (surcharge)
- Children's pool
- Children's club (free)
- Private bathroom
Room options
View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View
Villa, 1 Bedroom, Non Smoking, Ocean View
View all photos for Villa, 1 Bedroom, Non Smoking
Villa, 1 Bedroom, Non Smoking
View all photos for Room, 1 King Bed with Sofa bed, Non Smoking
Room, 1 King Bed with Sofa bed, Non Smoking
View all photos for Royal Villa, 1 Bedroom, Non Smoking
Royal Villa, 1 Bedroom, Non Smoking
View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Garden View
Room, 1 King Bed with Sofa bed, Non Smoking, Garden View
View all photos for Villa, 1 Bedroom, Non Smoking
Villa, 1 Bedroom, Non Smoking
About this area
What's nearby
- In a national park
- Tubkaek Beach - 1 min drive
- Khlong Muang Beach - 11 min drive
- Nopparat Thara Beach - 21 min drive
- Ao Nang Beach - 28 min drive
- Tonsai Beach - 33 min drive
- West Railay Beach - 34 min drive
- East Railay Beach - 38 min drive
Getting around
Restaurants
- Sunset Bar by Rose & Rinda - 5 min drive
- Sabai Ba Bar - 4 min drive
- Bai Tong Cruisine - 5 min drive
- Sandwich Me - 6 min drive
- Lotus Restaurant - 17 min walk
About this property
Phulay Bay, a Ritz-Carlton Reserve
Languages
Chinese (Mandarin), Dutch, English, French, German, Greek, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global), COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
At a glance
Hotel size
- 54 rooms
- Arranged over 1 level
Arriving/Leaving
- Check-in time from 3:00 PM until midnight
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival
- This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
- Supervised childcare*
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- Free on-site self-parking
- Free on-site valet parking
- Wheelchair-accessible parking on site
Transfers
- Airport shuttle on request (available 24 hours a day)*
Off-site
- Area shuttle*
- Free beach shuttle
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–11 AM
- 5 restaurants
- 2 bars/lounges
- Beach bar
- Poolside bar
- Swim-up bar
- Barbecue grills
- Private dining
- Private picnics
- 24-hour room service
- Snack bar/deli
Travelling with children
- Children stay for free (see details)
- Free children's club
- Children's pool
- Supervised childcare (surcharge)
- Children's games
- Toys
What to do
- Free beach shuttle
- Beach yoga
- Fitness classes
- Pilates classes
- Helicopter/aeroplane tours
- Kayaking
- Sailing
- Snorkelling
- Shopping
- Beach nearby
- Ecotours nearby
- Golfing nearby
- Hiking/biking trails nearby
- Mountain biking nearby
- Scuba-diving nearby
Working away
- 24-hour business centre
- Meeting room
- Conference centre (1076 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in reception
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Free beach cabanas
- Free beach shuttle
- Free bike hire
- Free pool cabanas
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
- Romance packages
Facilities
- 54 buildings/towers
- Built in 2009
- Safe-deposit box at front desk
- Garden
- Picnic area
- Terrace
- Library
- 24-hour health club
- 9 holes of golf
- An outdoor pool
- Bike parking
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- No plastic drinking straws
Accessibility
- Wheelchair-accessible parking
- Visual alarms in hallways
- Closed-captioned TV
- Raised toilet seat
- Lever door handles
Room amenities
Be entertained
- DVD player
- Television
- Premium cable channels
- Films for purchase
Home comfort
- Air conditioning
- Minibar
- Espresso maker
- Dressing gowns and slippers
- Children's slippers
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Down duvet
- Blackout curtains
- Turndown service
- Alarm clock
- Premium bedding
- Pillow-top mattress
- Free cot/infant bed
- Day bed
- Rollaway/extra bed (surcharge)
What to enjoy
- Balcony or patio
- Separate sitting area
Freshen up
- Private bathroom
- Deep-soaking bath
- Separate bath and shower
- Rainfall shower heads
- Free toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi and wired Internet
- Phone
- Electrical adapters/chargers
Food and drink
- Champagne service
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
Spa
Phulay Bay Spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Dining
Jampoon Restaurant – This restaurant specialises in Mediterranean cuisine.
Lae Lay Pavilion – Overlooking the ocean, this restaurant specialises in seafood and only serves dinner. Open daily.
Sri Trang – This restaurant specialises in Thai cuisine. Open daily.
Dining Beyond – This theme restaurant only serves dinner. Open daily.
Chomtawan – This beachfront bar serves lunch and dinner. Open daily.
Awards and affiliations
Phulay Bay, a Ritz-Carlton Reserve is listed in the 2010 Condé Nast Traveller Hot List.
Fees & policies
Refundable deposits
- Deposit: THB 3000.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- New Year's Eve (31 December) gala dinner per adult: THB 29425
- New Year's Eve (31 December) gala dinner per child: THB 14124 (from 4 to 11 years old)
Optional extras
- Buffet breakfast is offered for an extra charge of approximately THB 1413 for adults and THB 707 for children
- Airport shuttle service is offered for an extra charge of THB 3414 per vehicle (one-way. Maximum occupancy 4)
- Local area shuttle service is offered for an extra charge
Children & extra beds
- In-room babysitting is available for an extra charge
- Supervised childcare is available for an extra charge
- Rollaway beds are available for THB 4155.0 per night
- Airport shuttle for children between the ages of 4 and 11 costs THB 3414 (one way)
Pool, spa, & gym (if applicable)
- Pool access available from 9:00 AM to 6:00 PM
- Guests under 16 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and Commitment to Clean (Marriott) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of:
- Ecolab (third-party expert - Global)
- COVID-19 Guidelines (WHO)
- COVID-19 Guidelines (CDC)
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
Phulay
Phulay Bay
Phulay Bay Reserve
Phulay Bay Ritz-Carlton
Phulay Bay Ritz-Carlton Reserve
Phulay Bay Ritz-Carlton Reserve Hotel
Phulay Bay Ritz-Carlton Reserve Hotel Krabi
Phulay Bay Ritz-Carlton Reserve Krabi
Ritz-Carlton Phulay Bay
Phulay Bay, a Ritz Carlton Reserve Hotel Nong Thale
Phulay Bay, A Ritz Carlton Reserve Krabi, Thailand
Ritz Carlton Krabi
Phulay Bay
A Ritz-Carlton Reserve Krabi
Ritz Carlton Krabi
a Ritz Carlton Reserve Hotel Nong Thale
Phulay Bay a Ritz Carlton Reserve
Frequently asked questions
Reviews
9.6
Exceptional
9.6/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.4/10
Property conditions & facilities
9.8/10
Eco-friendliness
Reviews
10/10 Exceptional
23 April 2023
Lindsay
Lindsay, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 April 2023
armen
armen, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
17 November 2022
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 June 2022
David
David, 4-night trip
Verified Expedia guest review