4/10 Fair
21 February 2023
No Aircon from 10AM - 2PM
The grounds of this hotel is actually not bad, hence why i'm not rating it all bad. The pool side is nice with great views, beach is pretty pitiful but water was nice.
Service there was excellent, but excellent service doesn't always make up for multiple things that go wrong.
1) NO AIRCON ON PROPERTY BETWEEN 10AM - 2PM, even when the AC turns back on it is very weak and room is super stuffy.
2) We got to Tonsai at 2PM, room was not ready, were asked to wait until 3PM. Went back to the desk at 3PM and staff were reluctant to give us the keys. Ended up giving us the housekeeping's keys to our villa. As we're getting ready and changing in our room to go to the pool, our front door flies open - and two other guests are standing there. The front desk had either given the keys to the wrong people or didn't get the room key back from the previous guests (which was what they said but doesn't make sense since all their belongings were no longer in the room). This is a huge huge error and made me feel unsafe in the hotel.
3) At night there are lemurs and monkeys jumping on the hotel roof keeping you from sleeping.
As i said, hotel staff were extremely kind and friendly, but that does not make up for giving our room key to somebody else or for the fact that there is no AC between 10AM and 2PM, the hottest hours of the day.
We cut our trip short and left two days early.
Verified traveller
4-night trip
Verified Hotels.com guest review