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Le Eminence Hotel Convention & Resort Ciloto - Puncak

Photo gallery for Le Eminence Hotel Convention & Resort Ciloto - Puncak

View from property
Terrace/patio
Minibar, in-room safe, desk, blackout curtains
Terrace/patio
Daily cooked-to-order breakfast (IDR 1750000 per person)

Overview of Le Eminence Hotel Convention & Resort Ciloto - Puncak

Le Eminence Hotel Convention & Resort Ciloto - Puncak

5.0 star property
Luxury hotel in Cipanas with spa and outdoor pool
7.4 out of 10 Good
7.4/10 Good

39 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jl. Hanjawar No. 19 Ciloto Puncak, Cipanas, West Java, 43253
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Business centre
For families
  • Playground on site
  • Children's club (free)
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 83 min drive
  • Bogor Station - 36 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Sate Kambing Hanjawar - 5 min walk
  • AMEN Group Restaurant - 8 min walk
  • Bumi Aki Restaurant - 3 min drive
  • Warung Nasi Alam Sunda - 3 min drive
  • Weekend Bbq Area - 5 min walk
Map

About this property

Le Eminence Hotel Convention & Resort Ciloto - Puncak

Le Eminence Hotel Convention & Resort Ciloto - Puncak features a rooftop terrace, a free kids' club and an airport shuttle. You can visit the spa to indulge in body wraps or aromatherapy, and international cuisine is served at Veranda, which is open for breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel.

Languages

Arabic, English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 379 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site valet parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Free children's club
  • Playground

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business centre
  • 15 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Eminence Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Veranda – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Refundable deposits

  • Deposit: IDR 100000 per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately IDR 1750000 for adults and IDR 90000 for children
  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
This property accepts credit cards, debit cards and cash.

Also known as

Sahid Eminence Hotel Convention Resort Cipanas
Sahid Eminence Hotel Convention Resort
Sahid Eminence Convention Cipanas
Sahid Eminence Convention
Le Eminence Hotel Convention & Resort Ciloto - Puncak Hotel
Le Eminence Hotel Convention & Resort Ciloto - Puncak Cipanas

Frequently asked questions

Does Le Eminence Hotel Convention & Resort Ciloto - Puncak offer free cancellation for a full refund?
Yes, Le Eminence Hotel Convention & Resort Ciloto - Puncak does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Le Eminence Hotel Convention & Resort Ciloto - Puncak?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Le Eminence Hotel Convention & Resort Ciloto - Puncak?
Yes, there's an outdoor pool.
Are pets allowed at Le Eminence Hotel Convention & Resort Ciloto - Puncak?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Le Eminence Hotel Convention & Resort Ciloto - Puncak?
Yes, there's free valet parking.
Is an airport shuttle service offered by Le Eminence Hotel Convention & Resort Ciloto - Puncak?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Le Eminence Hotel Convention & Resort Ciloto - Puncak?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Le Eminence Hotel Convention & Resort Ciloto - Puncak and nearby?
On-site recreation at Le Eminence Hotel Convention & Resort Ciloto - Puncak includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Le Eminence Hotel Convention & Resort Ciloto - Puncak also has a fitness centre and spa services, as well as a garden.
Are there restaurants at or near Le Eminence Hotel Convention & Resort Ciloto - Puncak?
Yes, Veranda offers international cuisine.
What's the area around Le Eminence Hotel Convention & Resort Ciloto - Puncak like?
Le Eminence Hotel Convention & Resort Ciloto - Puncak is located by the river. Popular attractions include Puncak Tea Plantation, which is 7 minutes away by car.

Reviews

7.4

Good

7.4/10

Cleanliness

7.5/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Very good

2-night trip
Verified Hotels.com guest review

2/10 Poor

Not worth the price
First, we got a room with a noisy bathroom exhaust fan. We reported it and had to call many times and wait in total for almost 1 hour until someone arrive with a new fan. We asked for a new room because they will take some time to replace the fan and we wanted to take a shower soon. Why didn't they just offered us a new room from the beginning instead of making the guest waiting??? The new room is the same type on the upper floor. The bathroom has black moldy sealant on the bottom corners and spider webs on the top corners. Bad odours sometimes smelt in the room, coming out from the bathroom. THIS IS NOT HOW A 5 STAR HOTEL SHOULD BE! The hairdryer was not working. They replaced it with a new one but just laid it on the table instead of replacing the broken one on the wall. It's supposed to be a 5 star hotel. The nightly price was also higher than the average 5 star hotel price. But our impression is not 5 star
Broken hairdryer on the wall. Replaced with new one but left on the table just like that.
Black moldy sealant on the bathroom bottom corners.
Spider webs on the bathroom top corners.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel
Yana, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Expedia guest review

10/10 Exceptional

Every thing is excellent.there is wonderful view.very modren rooms
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ahmea, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Just not a place to bother going. I found almost everything to be off-key. Poor cleanliness in particular. Staff at check-in desk particularly unhelpful.
2-night trip
Verified Ebookers guest review

8/10 Very good

Ali, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Breakfast is overcrowfed and and food is not replaced quickly. They cannot cope. We went to the Restaurant for dinner anf most of the food was not available
Soud, 4-night trip
Verified Expedia guest review

8/10 Very good

Good location normal hotel
The location good. But the hotel's room is not the same as the pictures. Old and damaged. The breakfast also very bad and small. Only fit for local people. In addition, the hotel is a bit far away from every things.
Verified Hotels.com guest review