Grand Elysee La Residence

If you visit Siem Reap stay here. You won’t be disapppointed. The the staff were very friendly. Nothing was a problem. The staff bought a cake for my Mum’s Mother’s Day. This was so very thoughtful and very much appreciated. The food was really good and the room was perfect. You really won’t be disappointed :)

Absolutely lovely hotel, with amazing staff. Big rooms and very comfortable beds. The breakfast was fabulous and generous with ample choice. I would definitively stay there again. The hotel is located 10 mins by tuk tuk away from Pub Street, and everywhere else can be reached by arranging a driver with the hotel. It is very quiet and peaceful if you need some down time by the pool.

Since the hotel got the troubles in electricity and water on our first day, we were located to another hotel on only the day within the same hotel group. Also, we faced the hot water issue in our room on our second day and safety box issue on the third day. The staffs didn't take prompt actions to handle, which was not good impressions for us. We understand this hotel was newly built in 2017, but more prompt actions need to be taken in the case of problems with rooms.

The hospitality and service was exceptional and I dare say extraordinary. Every staff member was friendly and superbly trained. Very, very pleased with our choice!

The staff is simply magnificent. They do amazing little things to make the stay memorable, comfortable, and so enjoyable. The walls of the bathrooms are like Venetian Plaster. Great view from terrace. Best coffee at breakfast! Wonderful Happy Hour, if that is important to anyone. They give everyone a wonderful towel after a trip out. It is cool and fragrant. Just a piece of heaven!! Some great restaurants just down the street. Granted the street view is not the attractive aspect but is a slice of Cambodia reality. Joey is the best! She is amazing!

The staff were welcoming and let us check-in early. Our room was large and comfortable for 3 people. The location was also convenient. The staff helped us organize our ride around Angkor Watt and provided advice for our visit. A mirror broke in the bathroom that was no fault of ours and they were gracious to overlook the incident even though the lady who appeared to be the Manager questioned us. We had problems with the air-conditioner the first night but they fixed it the second night. The only downside was the huge marketing push by the assumed Manager and our driver to spend more money at the hotel (e.g., eat at the hotel restaurant, get a massage, join a tour, do more sightseeing, etc.). The driver (whom we were told is an employee of the hotel) went so far as to drive us to a restaurant and forced us to eat lunch there. That was the most unpleasant part of our entire visit. Unfortunately, the underlined intention of the hotel to make more money from us overshadowed their friendliness. I have been to Siem Reap before and I know what I want. We felt that they were not acting in our best interest.

The hotel is very nice and the breakfast improved every day. The restaurant had some good choices so when tired we ate at the hotel. i did not use the swimming pool or the spa, it looks very nice.

Well thought out hotel, fantastic size room (club) with huge bath plus rainforest shower, big enough bed to fit an entire family (not recommended) and efficient air con. Staff are marvellous, each and every one and unlike corporate chains, the hotel has a very personal feel with staff remembering your name from day 1, very helpful arranging horseriding or, I would guess, anything else you fancy. Good location within walk of markets and some decent eateries, though the food at hotel was good. I had a couple of massages which were excellent. Can’t fault this hotel at all - why would you stay anywhere else?

Throughly enjoyable stay. the room was huge and very quiet. Loved the location being away from the hostel and bustle of the main tourist area yet close even that it was a short tuk tuk ride to the centre of the city. The biggest plus was the outstanding service given by the staff, nothing was too much trouble for them and they even took the trouble to remember your name, which made it a pleasure to stop and chat with them each day.

Lovely friendly staff. Just a short Tuk Tuk ride to the centre!