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Koulen Hotel

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Outdoor pool, open 7 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 7 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 7 AM to 7:00 PM, pool umbrellas, pool loungers
Premier Family Suite, 3 Bedrooms - Free Pickup | Living area | LCD TV

Overview of Koulen Hotel

VIP Access

Koulen Hotel

4.5 star property
Luxury aparthotel with full-service spa, connected to the convention centre, near Pub Street

9.6/10 Exceptional

96 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Kitchen
Map
Oknha Oum Chhay Street, Mondul II Village, Svay Dangkum Commune, Siem Reap, Siem Reap, 17252
Main amenities
  • 66 smoke-free apartments
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport pick-up
  • Health club
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Kitchen
  • Separate dining area
  • Separate sitting area

Room options

About this area

What's nearby

  • In Downtown Siem Reap
  • Pub Street - 10 min walk
  • Angkor Wat - 44 min walk

Getting around

  • Siem Reap (REP-Siem Reap Intl.) - 15 min drive
  • Free airport pickup

Restaurants

  • Brown Coffee - 6 min walk
  • Curry Walla Siem Reap - 5 min walk
  • Master Suki Soup - 3 min walk
  • Dae Bak Korean BBQ - 5 min walk
  • Starbucks - 3 min walk
Map

About this property

Koulen Hotel

Koulen Hotel is only 4.9 mi (7.9 km) from the airport and offers free pick-up service (available 24 hours). Guests can visit the spa to be pampered with Swedish massages, body wraps or facials, and Sala Dining, one of 2 restaurants, serves local and international cuisine and is open for breakfast. An outdoor pool and a poolside bar are other highlights, and apartments offer nice touches such as slippers and Select Comfort beds with Egyptian cotton sheets. Fellow travellers love the pool and room service.

Languages

Chinese (Mandarin), English, French, Khmer, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Outdoor Pool
  • Sunloungers
  • Umbrellas
  • Steam room
  • Full-service spa
  • Spa open daily
  • Massages
  • Body treatments
  • Aromatherapy
  • Facials
  • Body scrubs
  • Body wraps
  • Swedish massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour pick-up airport shuttle
  • Airport shuttle on request

Family friendly

  • Free cot/infant bed
  • Children's pool
  • Babysitting (surcharge)

Restaurants on site

  • Sala Dining
  • Sala Cafe

Kitchen

  • Fridge
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Rice cooker
  • Electric kettle
  • Cookware/dishes/utensils

Dining

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: USD 15 for adults and USD 6 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Manager's reception (free)
  • Minibar
  • Snack bar/deli
  • Couples dining
  • Room service available
  • Private picnics

Bedrooms

  • Premium bedding
  • Down duvet
  • Egyptian cotton sheets
  • Bed sheets provided
  • Select Comfort bed
  • Pillow menu
  • Rollaway/extra beds: USD 35 per night

Bathrooms

  • Shower
  • Free toiletries
  • Hairdryer
  • Slippers

Living spaces

  • Dining room
  • Library
  • Sitting area

Entertainment

  • LCD TV with satellite service

Outdoor areas

  • Balcony
  • Terrace
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near coin laundry

Work spaces

  • Business centre
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Low-height bed
  • Roll-in shower
  • Soundproofing
  • Well-lit path to entrance
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Phone
  • Luggage storage
  • Safe at front desk
  • Iron/ironing board (on request)
  • Free newspapers (reception)
  • ATM/banking services

Location highlights

  • Connected to the convention centre
  • Connected to a shopping centre
  • Near the airport
  • In the shopping district
  • In the city centre
  • Near a health or beauty spa
  • Near a hospital
  • Near outlet shopping

Things to do

  • Health club
  • Bike tour information
  • Bike hire on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Waterskiing nearby
  • Zip-lining nearby
  • Kayaking nearby
  • Fishing nearby
  • Horse riding nearby
  • Boat tours nearby
  • Mountain climbing nearby

Safety features

  • Fire extinguisher
  • First aid kit

General

  • 66 rooms
  • 3 floors
  • 2 buildings
  • At least 80% of food locally sourced
  • At least 80% organic food

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Sala Dining – This buffet restaurant specialises in local and international cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Sala Cafe – Overlooking the garden, this restaurant specialises in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 15 for adults and USD 6 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 35 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 7:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-in and contactless check-out are available.

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Koulen Hotel Siem Reap
Koulen Siem Reap
Koulen
Koulen Hotel Siem Reap
Koulen Hotel Aparthotel
Koulen Hotel Aparthotel Siem Reap

Frequently asked questions

Does Koulen Hotel offer free cancellation for a full refund?
Yes, Koulen Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Koulen Hotel?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Koulen Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7 AM to 7:00 PM.
Are pets allowed at Koulen Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Koulen Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Koulen Hotel?
Yes, a free shuttle from the airport is available.
What are the check-in and check-out times at Koulen Hotel?
You can check in from 2:00 PM - 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Koulen Hotel and nearby?
Have fun with nearby activities such as boat tours, fishing and hiking. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Koulen Hotel also has a steam room and a picnic area, as well as a garden.
Are there restaurants at or near Koulen Hotel?
Yes, there are 2 on-site restaurants, featuring local and international cuisine and garden views.
Does Koulen Hotel have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a rice cooker and cookware.
Does Koulen Hotel have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Koulen Hotel like?
Koulen Hotel is in Downtown Siem Reap, a short 2-minute walk from Charles de Gaulle Road and 2 minutes' walk from Royal Garden.

Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.5/10

Staff & service

9.2/10

Amenities

9.3/10

Property conditions & facilities

Reviews

10/10 Exceptional

Rosario, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Neela, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent all around. June at front desk very helpful. Mr T our tuk tuk driver was great and spoke good english. Beautiful pool, very peaceful.
Anne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Siem Reap
From start to finish the Koulen was a great experience. Great location, amazing staff, and awesome amenities. Pai and Bee were especially helpful when I needed suggestions for places to eat, drink, and explore. Will definitely be back. Thank you to the Koulen for making a good trip great!
Anthony, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Spent two nights here on a quick trip. Overall stay was nice! Food was great at the restaurant. The pool area is lovely but was disappointed that it closed at 7 pm.
David, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Susan, 4-night trip
Verified Expedia guest review

10/10 Exceptional

francisco, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved our stay at the Koulen Hotel, it was beautiful and clean. Staff was very attentive and extremely nice. Breakfast was fantastic and happy hour at the pool was relaxing and fun. Location was near Angkor Wat and also walking distance to pub street, loved every minute at this place! Highly recommend
Jodi, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Attentive staff. Great location. Lovely hotel.
Amazing service from the team at Koulen Hotel. We booked a single apartment and friends the same. We were offered to change to a 2 bed apartment and it worked out better. We both had separate bedrooms and bathrooms that had a shared lounge / kitchen over looked the pool Location - just round the corner from the palace and about 10 mins to the main pub street and drinks. Easy via Tut tut. Staff - friendly. Courteous and helpful. They went out of their way to ensure we had a fabulous stay. Staff are available to provide tut tut rides into town and pre book a return so super handy. Trips - we had contacted the hotel ahead of our staff. They provided a long list of tours with English speaking guides. We booked 3 tours with them. It was seamless. The guide Rit was knowledgable and we had either an air con bus or tut tuts ( dependent on trip and Journey time ) and it was great. Well worth doing this with them. Food - breakfast buffet is great. Endless coffee and tea refills and everything from continental to cooked ( bacon / crepes/ omelette plus noodles and soups ). If you have a sunrise tour they will pack you a breakfast to take with you which was great. Restaurant on site was good food as well. Laundry is done off site but via reception and ask to pay per kg and it’s back later the same day if in before 1000. Spa - non on site. They did recommended a great spa in the centre Khmer reflex spa. Pool - relaxing. Cooling and lovely. Pool bar with service.
Mr S D, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great stay at Koulen!
I really enjoyed my stay at Koulen. The pool and courtyard were amazing. The rooms were spacious. It was like having an apartment. The staff was friendly and very attentive. It was extremely convenient to the mall across the street and the river walk.
Joel, 7-night trip
Verified Hotels.com guest review