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Heritage Suites Hotel

Photo gallery for Heritage Suites Hotel

Colonial Suite Pool | Terrace/patio
Exterior
Heritage Rooms | Premium bedding, minibar, in-room safe, desk
2 restaurants, breakfast, lunch and dinner served, Asian cuisine
Colonial Family Suite With Jacuzzi | Bathroom amenities | Free toiletries, hair dryer, dressing gowns, slippers

Overview of Heritage Suites Hotel

VIP Access
UNESCO Sustainable Travel Pledge

Heritage Suites Hotel

5.0 star property
Luxury hotel with 2 restaurants, near Angkor Wat

9.4/10 Exceptional

233 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Wat Polangka, Phum Slok Kram, Siem Reap, 17000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport pick-up
  • Fitness centre
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • Pub Street - 21 min walk
  • Angkor Wat - 36 min walk

Getting around

  • Siem Reap (REP-Siem Reap Intl.) - 16 min drive
  • Free airport pickup

Restaurants

  • Luna Coffee & Bakery - 13 min walk
  • Pho Pho Restaurant - 11 min walk
  • Damnak Lounge - 12 min walk
  • Green Suki Soup - 11 min walk
  • Starbucks - 12 min walk
Map

About this property

Heritage Suites Hotel

Heritage Suites Hotel offers free airport pick-up service (available 24 hours) and puts you 1.8 mi (3 km) from Angkor Wat and 1.1 mi (1.7 km) from Pub Street. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or reflexology, and Heritage Restaurant, one of 2 restaurants, serves Asian cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a fitness centre are other highlights at this luxurious hotel. Fellow travellers say good things about the helpful staff and restaurant.

Languages

English, French, Japanese, Khmer, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 26 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Free airport pickup on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Private picnics
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Discount at nearby fitness centre
  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scooter/moped hire nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 25 buildings/towers
  • Built in 2006
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Vegan dining options
  • No plastic drinking straws

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • French
  • Japanese
  • Khmer
  • Swedish

Room amenities

Home comfort

  • Air conditioning and heating
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Heritage Restaurant – This poolside fine-dining restaurant specialises in Asian cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Wine Bar – On-site bistro. Open daily.
Bamboo Bar – This theme restaurant serves lunch and light fare. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • New Year's Eve (31 December) gala dinner per adult: USD 120
  • New Year's Eve (31 December) gala dinner per child: USD 60 (from 4 to 11 years old)

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15 for adults and USD 10 for children
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>
Property registration number L001-100099777

Also known as

Heritage Hotel Suites
Heritage Suites
Heritage Suites Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Siem Reap
Heritage Hotel Siem Reap
Heritage Siem Reap
Heritage Suites Hotel Relais And Chateaux
Heritage Suites Hotel Hotel
Heritage Suites Hotel Siem Reap
Heritage Suites Hotel Hotel Siem Reap

Frequently asked questions

Does Heritage Suites Hotel offer free cancellation for a full refund?
Yes, Heritage Suites Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heritage Suites Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Heritage Suites Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Heritage Suites Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Heritage Suites Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Heritage Suites Hotel?
Yes, a free shuttle from the airport is available.
What are the check-in and check-out times at Heritage Suites Hotel?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-in is available.
What is there to do at Heritage Suites Hotel and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Heritage Suites Hotel also has a fitness centre and a garden.
Are there restaurants at or near Heritage Suites Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and Asian cuisine.
What's the area around Heritage Suites Hotel like?
Heritage Suites Hotel is a short 2-minute walk from Miniature Replicas of Angkor’s Temples and 5 minutes' walk from Charles de Gaulle Road. Travellers say that this hotel is in a good location.

Reviews

9.4

Exceptional

9.5/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Patricia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxed base for exploring Angkor and Siem Reap
We stayed at HSH for 4 days, using it as a base for exploring Angkor / Siem Reap and the surrounding area. We loved staying there - in fact my kids did not want to go back. I can only recommend the staff for creating such a relaxed and friendly atmosphere. This is a smaller "boutique" style hotel, quiet and a bit away from the main areas, restaurants etc. However not further away than a short ride in a remork.
Thomas, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lauren, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the private pool, and the staff were super accommodating and helpful.
Verified Expedia guest review

10/10 Exceptional

Yiru, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A+ Food, Staff, and Property
My partner and I had a wonderful stay here during our visit to Siem Reap. The property was beautiful, staff was lovely, and the tour we arranged through the hotel was perfect. The only negative for us was the bed was rather hard, which we have found a lot in Southeast Asia- so that may just be something to get used to here.
Ellie Rose, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A property where the whole staff makes feel like home. Very quiet safe and nice area, where you could walk 10-15mn to get to the main places. Food is also good.
Feres, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Nice but a little bit underwhelmed
Heritage Suites was recommended to me so gave them a try. Overall a nice property and not too far from the main hustle and bustle of Siem Reap. Services was good, although the ‘free airport transfer’ is little misleading. They’ll pick you up but have to pay to return. Strange approach ($15 also excessive when a tuktuk is $3 max). During our stay we had to “fight” for the AC remote. They removed it from the room because the central AC was activated on our second night, but it wasn’t powerful to cool the room. Their argument was we didn’t need to use the two standalone chillers so stopped us by removing the remote. We had to argue to get it back (kinda rude given price if the stay). Next day same happened, remote removed while we were out. For the 4th night we hid the remote! Silly games. Also on the 4th night the main gate was locked. It 2:30am and nobody could be contacted to open it. We had to risk injury and climb over. Not great for a 5 star. Overall though an OK stay. Their email communication prior the stay are efficient and give confidence of a good stay. The stay itself was a little ammeter in delivery. I’ll cut them slack give the struggles they must have had during the lockdowns. Hopefully they’ll improve for future visits.
Greg, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great customer service and great location. It's not too far from the major tourist sites.
Claire, 2-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

The staff great.quite hotel.relaxing.food very good.
4-night trip
Verified Expedia guest review