Model Angkor Resort - Siem Reap

Dishonest staff took advantage of our generosity. For our orders at the pool we always paid in cash giving a gracious tip, meanwhile the waiter asked to sign the bill as well. We thought it was a hotel policy. Checking out we were asked to handle our open bills and got presented with all the already paid things. Arguing with it didn’t help because we almost missed our flight and for 3 days the staff took our money and immediately put it into their pocket. The manager handled it inappropriately and made us pay for our purchases again. As I was disputing the claim the receptionist was pushing my friend to leave a review on various websites. We felt mistreated. What an unfortunate experience that spoiled our memory of Cambodia. I still can’t believe it happened to us!

The staff were lovely. Hotel is shabby, walls and floors have stains on them, flaky paint, holes in wooden floor, no water on two occasions, air condition did not work and the TV did not work. Staff did there best but are working in an environment that needs attention. This hotel is not 5 star and I would have rated my experience as 1 if it was not for the staff, who are a credit to the hotel. The hotel did provide a free massage for us not having TV that we booked and paid for.

We had a wonderful stay at Model Angkor! The staff is super friendly and willing to make your stay as good as possible. I have to mention specially Sarah, who really made an effort and was ever so friendly! Also, our driver Lin comes highly recommended.

The staff, driver, and service was above and beyond I would come here again

This resort has everything you need! The room was amazing and huge and have huge tubs for 2 people. TV can be turned on its arm so u can watch TV/play Nintendo Switch in the Bathtub ;) . Beds are super comfortable and there is a pillow menu as well ( didn´t need it because the standard pillows where so nice. The breakfast buffet is incredible and have everything u need including bacon, fresh fruit ( so good ! ) and Khmer style cooked to order Ramen noodles that are so good u pass out! Unlimited Iced Coffe for breakfast was something I really loved ! All guests gets 20% off on food and drinks during the stay which was very welcome, and Happy hours is between 4pm-8pm and thats 50% off :D The new pool they just built with Saltwater ( not enough salty for me but they would add more they said) was unbelievable ! Cocktails , drinks and food are all very resonable priced. Don´t even get me started on the Staff because they are the BEST! We miss you Mister Sara and I hope We will meet you and your crew soon again ! <3