I liked how centrally located this hotel is, and how close it is to places like the Witches Market and Plaza San Francisco.
The front desk staff were really friendly and helpful, as were the travel agents who were available.
The breakfast scene I found to be confusing. It was hard to know whether everything that was out was all that was available or if more was on the way. Staff continually were going in and out from the lobby, through the part where we were eating, to the kitchen. I felt like it was hit or miss in terms of what was available, just depending on when you happen to arrive. The staff were friendly, though.