Les Bambous Luxury Hotel - Siem Reap

The owners are LIARS and THIEVES. I made reservations over two months in advance, based on pictures and descriptions of the family suite. Without even acknowledging it much less warning me, they checked me into a far inferior room. When I confronted them with my receipt that contained the details, they offered a free dinner. They didn't offer a price to match the room. I said this was unacceptable. They claimed to no longer have my room because it was under renovations (again, they could have told me earlier). They then said they wouldn't charge me if I decided to stay at another hotel. They helped me book another hotel in the area. But then they never gave me back my money. Do not believe the pictures and the description. This hotel is located off the main road, BEHIND A DARK UNPAVED ALLEY. The bathroom for the room they gave me looks like a prison cell. It's dark slate grey, slippery floor, and poor lighting. The room itself is also weird, with very little natural light. It gives it an overall institutional feel. To call this place a "luxury hotel" is a misnomer. When I saw the pictures and description and the price, I thought it was almost too good to be true. And it was indeed too good to be true. In this case, you get less than what you even pay for. Management is also aggressive in trying to get you to open your wallet. The first thing they do is try to get you to book activities with them for every single day and time for your stay. And their restaurant is overpriced.

On paper, this should have been a spectacular hotel. Indeed the ride in from the airport passes some fabulous looking hotels that would not look out of place in Miami Beach. The first clue should have been the taxi they sent to collect us. It was a Tuk Tuk; so our luggage was precariously balanced on the tow bar and off we went. It quickly became obvious that the description was misleading. Firstly it is on an unpaved backstreet with no passing traffic, so they have to call a Tuk Tuk for every journey. The property is undergoing extreme re-modelling (as of July 2019). The pool is closed (although they offered us a ride to a nearby hotel) and there are heavy engineering works going on all over the place. Our room (101) was recently refurbished and was a triumph of style over practicality. A fabulous Swedish style bed, but with a dark wood surround led to barked shins. Poor water pressure that meant that the bath took 20 minutes to fill to 10 cms with tepid water. A rain shower with no cubicle so it was freezing because of the aircon (which was about the only thing that is highly efficient). Eco friendly shower gel etc but delivered in stone jars which meant that one uses 5 times the amount and is in constant fear that they will fall and shatter. And a breakfast that is slow to deliver and mean in quantity. And why didn't they refresh the toilet paper and soap. Either poor management or a property in severe trouble. My advice? Pay more, stay elsewhere.

beautiful hotel and room, great value for money

It is almost a luxury hotel, little things bring it down. Poor air con, urinal in the bathroom, terrible breakfast, The drinks are over priced, $4 for a can of beer, walk 100 metres to the local shop and buy a cold beer for 50 cents and buy fruit at the local markets (120 metres) support the local.

Had a good stay, location is ok since we get a shuttle to the downtown area. The kid they had working the shuttle was great! The hotel also reached out to provide airport shuttle service which was greatly appreciated! Room was very large and we felt we got a good deal.