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All properties in Siem Reap, Siem Reap (province), Cambodia
1 room, 2 adults

Empress Residence Resort & Spa - Siem Reap

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Theme park(s) nearby
  • Connecting/adjoining rooms available
#888, National Road 6, Siem Reap, Cambodia

Luxury hotel with full-service spa, connected to the convention center, near Cambodian Cultural Village
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Theme park(s) nearby
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Less food amenities around hotel location. Have to have meals at Hotel's restaurant.…Aug 11, 2019
  • Overall good hotel, comfortable stay, close to airport and about 15 minutes away from…Dec 26, 2018

Empress Residence Resort & Spa - Siem Reap

More Info: 6823 2342

from S$63
  • Premier Deluxe Family - Free Round Trip Airport & Downtown Shuttle
  • Premier Deluxe - Free Round Trip Airport & Downtown Shuttle
  • Diamond Suite - Free Round Trip Airport & Downtown Shuttle
  • Superior Double or Twin Room, City View
  • Deluxe Double or Twin Room, Pool View

What’s around Empress Residence Resort & Spa - Siem Reap

Landmarks

  • Heart of Siem Reap
  • Angkor Wat - 32 min walk
  • Cambodian Cultural Village - 11 min walk
  • Siem Reap Royal Residence - 44 min walk
  • Royal Garden - 45 min walk
  • National Road 6 - 1 min walk
  • Boxville Siem Reap - 4 min walk
  • War Museum Cambodia - 11 min walk

Getting around

  • Siem Reap Intl. Airport (REP) - 5 min drive
  • Free airport pick-up
  • Free area shuttle
  • Free shopping center shuttle
  • Free theme park shuttle

At a glance

Key facts

Hotel size

  • This hotel has 146 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-5:00 AM
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport pickup (available 24 hours) *

Parking

  • Free valet parking (limited)

Offsite

  • Free area shuttle within 3 kilometers

  • Free shopping center shuttle

  • Free theme park shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Bicycle rentals on site
  • Helicopter/airplane tours on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 500
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2014
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Khmer

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Frette Italian sheets
  • Memory foam mattress
Things to enjoy
  • In-room massage available
  • Individually furnished
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Orchid Spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Dynasty Bar - This poolside cocktail bar specializes in international cuisine and serves brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Crown Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.

Kroya Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.

Royal Pool Bar - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Bicycle rentals on site
  • Helicopter/airplane tours on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby

Empress Residence Resort & Spa - Siem Reap’s small print

Also known as

  • Empress Residence
  • Empress & Spa Siem Reap
  • Empress Residence Resort Spa
  • Empress Residence Resort & Spa Hotel
  • Empress Residence Resort & Spa Siem Reap
  • Empress Residence Resort & Spa Hotel Siem Reap
  • Empress Residence Hotel
  • Empress Residence Hotel Siem Reap
  • Empress Residence Siem Reap
  • Empress Residence Resort Siem Reap
  • Empress Residence Resort
  • Empress Residence Resort Spa

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 9:00 AM to 9:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    Parking height restrictions apply.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

    Rollaway beds are available for KHR 25.0 per day

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Empress Residence Resort & Spa - Siem Reap

    • Does Empress Residence Resort & Spa offer free cancellation for a full refund?
      Yes, Empress Residence Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Empress Residence Resort & Spa?
      Yes, there's free self and valet parking. Parking spots may be limited.
    • Is there a pool at Empress Residence Resort & Spa?
      Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
    • Are pets allowed at Empress Residence Resort & Spa?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Empress Residence Resort & Spa?
      You can check in from 2:00 PM to 5:00 AM. Check-out time is noon. Late check-out is available for a 50% charge (subject to availability).
    • Are there restaurants at or near Empress Residence Resort & Spa?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Empress Residence Resort & Spa?
      Yes, a free shuttle from the airport is available.

    Recent reviews

    Fabulous 8.8 From 20 reviews

    Exceptional 10.0
    A dream holiday
    The only complaint is I had to leave - outstanding hotel with outstanding service in an outstanding country.a
    us1 night family trip
    Good 6.0
    Holiday
    Amazing trip except swimming pool closed without any notice
    Nilesh, au3 night family trip
    Good 6.0
    A little tired needs renovation.
    Andrew, auRomance trip
    Exceptional 10.0
    Pleasant stay
    Beautiful hotel! Room was sublime, pool was great. Prices at the hotel resturant / bar were very steep! But they offer a free shuttle to the town and pub street (which is definitely recommended visiting) but only at 6pm until 9pm. Any other time is not free. Nothing to do in local area so using shuttle is advisable.
    Charlotte, gb2 night romance trip
    Exceptional 10.0
    Siem Reap - Empress
    My family and I found the hotel to be excellent. Clean, great service. Free airport transfer. Would thoroughly recommend.
    jonathan, gb3 night family trip

    Empress Residence Resort & Spa - Siem Reap

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