All properties in Rotorua, Bay of Plenty Region, New Zealand

Ambassador Thermal Motel

3.5-star hotel with outdoor pool, near Polynesian Spa

  • Free WiFi and free parking

Image gallery

  • Pool
  • Pool
  • Pool
  • Standard Apartment, 1 Bedroom - Living Room
  • Pool
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Cnr Whakaue & Hinemaru Streets, Rotorua, 3040, New Zealand
  • Nice motel in a quiet corner within walking distance to the town centre. Check-in was…

    Dec 26, 2019

  • We booked one night for our family of 5 adults. A one bedroom unit located on 2nd level…

    Oct 24, 2019

See all 106 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures

Guests rated location

Easy parking
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Kitchen

Property highlights

Main amenities

  • 19 guestrooms
  • Daily housekeeping
  • Indoor pool and outdoor pool
  • Front desk safe
  • Self-serve laundry
  • Free newspapers in the lobby

For families

  • Children's pool
  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Refrigerator

What’s around

  • Heart of Rotorua
  • Polynesian Spa - 8 min walk
  • Rotorua i-SITE Visitor Centre - 5 min walk
  • Eat Street - 5 min walk
  • Sir Howard Morrison Performing Arts Centre - 5 min walk
  • Tamaki Maori Village - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Basic Studio, 1 Double Bed
  • Standard Apartment, 1 Bedroom
  • Standard Apartment, 2 Bedrooms
  • Basic Studio, Multiple Beds
  • Economy Apartment, 1 Bedroom
  • Basic Apartment, 1 Bedroom
  • Economy Apartment, 2 Bedrooms
  • Basic Apartment, 2 Bedrooms

What’s around


  • Heart of Rotorua
  • Polynesian Spa - 8 min walk
  • Rotorua i-SITE Visitor Centre - 5 min walk
  • Eat Street - 5 min walk
  • Sir Howard Morrison Performing Arts Centre - 5 min walk
  • Tamaki Maori Village - 5 min walk
  • Government Gardens - 5 min walk
  • Blue Baths - 6 min walk
  • Rotorua Arts Village - 6 min walk
  • Matariki Hangi & Maori Cultural Performance - 6 min walk
  • Government Gardens Golf - 7 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 10 min drive
See on map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040, New Zealand

At a glance

Hotel size

  • This hotel has 19 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 2:00 PM-9:00 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 8:00 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free offsite parking nearby
*See fees & policies for additional details or extra charges

In the hotel

Things to do

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Bicycle rentals nearby
  • Children's pool


  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas

Languages Spoken

  • English

In the room

Home comforts

  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch TV
  • Cable/satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils


  • Daily housekeeping

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Breakage deposit: NZD 100 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.


This property does not have elevators.

This property accepts major credit cards, debit cards and cash.

Also known as

  • Ambassador Thermal
  • Ambassador Thermal Motel Hotel
  • Ambassador Thermal Motel Rotorua
  • Ambassador Thermal Motel Hotel Rotorua
  • Ambassador Thermal Motel
  • Ambassador Thermal Motel Rotorua
  • Ambassador Thermal Rotorua
  • Ambassador Thermal Hotel Rotorua

*See fees & policies for additional details or extra charges


  • Yes, Ambassador Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool, an outdoor pool, and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - 9:00 PM. Check-out time is 10 AM.
  • Yes. Nearby restaurants include Indian Star Tandoori Restaurant (5-min walk), Picnic Cafe (5-min walk), and Brew (5-min walk).
  • Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about.
  • 10.0.Exceptional


    Bernice, 1 night business trip, Jan 20, 2022

    Verified guest review

  • 8.0.Very good

    it was nice. especially our room is right by the pool. kids love it.

    Qingrong, 3 night family trip, Jan 18, 2022

    Verified guest review

  • 6.0.Good

    The place is normal and but too hot needs air condition for the unit/room.

    Kevin E, 1 night trip, Jan 14, 2022

    Verified guest review

  • 4.0.Fair

    Misleading score: it's a dive to be avoided

    The location is supurb. The reception was great, friendly efficient & helpful. The assigned room, Studio #15 is one of the worst rooms we have stayed in - it felt like a poorly converted store room and with a terrible layout, crap furniture and a barely servicible 'kitchenette'. There are only windows/door on one wall, that directly on main covered walkway to the office. No cross ventilation and the room was over hot and stuffy - an electric fan, cheap and loud was need 24/7 to try and move the air but the interior temperature never dropped below 30 degrees. The cheap and uncomfortable chairs & table were the worst - resorted to balancing plates on bed for meaks in. Every aspect of the interior was tired, old and showed years of use - basically the whole unit was beyond use by date and for $170 per night is a total rip off. One, and we emphasize ONE positive: the bed was OK. Not great, but clean sheets. Pillows aweful. Perhaps there are some nice rooms in the place, but #15 is not one of them... how did this propery score such a high score at 8.6?! Nice staff and as close to clean as is possible given age & general run-down nature of the place are one thing, but that score does not reflect what the place looks like or our experience at all. This place should be demolished and the great site redeveloped of an accommodation offering worthy of the prime location.

    D, 3 night trip, Jan 3, 2022

    Verified guest review

  • 8.0.Very good

    Really Good Option

    This is a really good budget option with a great location- walking distance to all shops, lakefront and restaurants.

    Natalie J, 1 night family trip, Dec 23, 2021

    Verified guest review

  • 10.0.Exceptional

    Management was amazing, room was very clean and easily accessible. Absolutely loved our stay definitely recommend

    Cara, 1 night romance trip, Oct 8, 2021

    Verified Wotif guest review

  • 8.0.Very good

    Kids love the pool and spa. The room has underfloor heating which makes our stay very cosy and warm.

    Peter, 1 night family trip, Oct 6, 2021

    Verified guest review

  • 10.0.Exceptional


    Very clean and comfortable, lovely rooms, great choice of tv channels, friendly staff. Please tell people if they are staying up stairs, also they were not covered and great in pouring rain with two little kids. First timers but will consider again

    Bernice, 1 night family trip, Oct 6, 2021

    Verified guest review

  • 8.0.Very good

    Ok accommodation

    My booking hadn’t been updated. I cancelled my initial booking through booking.con as it was $85 dearer The accommodation was very basic; and expensive for the quality

    Jenny, 2 night family trip, Oct 3, 2021

    Verified guest review

  • 8.0.Very good

    Goodtime had by family

    2 night family trip, Jul 29, 2021

    Verified Wotif guest review

See all 106 reviews