See all properties

Choose dates to view prices

Sterling Lake Palace Alleppey

Photo gallery for Sterling Lake Palace Alleppey

Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Lake View Premium | Terrace/patio

Overview of Sterling Lake Palace Alleppey

Sterling Lake Palace Alleppey

5.0 star property
Luxury hotel in Ambalapuzha with outdoor pool and restaurant
7.4 out of 10 Good
7.4/10 Good

27 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Thirumala Ward, Chungam, Ambalapuzha, Kerala, 682 001
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Health club
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • 24-hour business centre
  • Terrace
  • 24-hour front desk
For families
  • Children's pool
  • Fridge
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

Getting around

  • Cochin International Airport (COK) - 76 min drive
  • Thiruvizha Station - 19 min drive
  • Cherthala Station - 23 min drive
  • Thakazhi Station - 23 min drive

Restaurants

  • Kream Corner - 4 min drive
  • Indian Coffee House - 4 min drive
  • The Lake Paradise - 32 min drive
  • The World In The Pot - 7 min drive
  • Cafe Paradiso - 5 min drive
Map

About this property

Sterling Lake Palace Alleppey

Sterling Lake Palace Alleppey is a great choice for a stay in Ambalapuzha. You can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, facials or Ayurvedic treatments. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a health club. Fellow travellers say good things about the helpful staff.

Languages

English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a negative PCR COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:00 AM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • Guests must transfer to the property via Boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children's pool

What to do

  • Volleyball
  • Canoeing
  • Boat tours
  • Shopping
  • Pool table
  • Fishing
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Golfing nearby
  • Kayaking nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Lockers available
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Grab bar near toilet

Room amenities

Home comfort

  • Air conditioning
  • Fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Egyptian cotton sheets

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. A variety of treatment therapies are provided, including Ayurvedic.

Dining

SEA FOOD RESTAURANT – On-site seafood restaurant.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)
  • Safes in guest rooms can be used for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a negative PCR COVID-19 test result.

Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.

Policies

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: To comply with local law, no alcohol will be served in this property on the first day of every month.

Also known as

Lake Palace Backwater Resort
Lake Palace Luxury Backwater
Lake Palace Luxury Backwater Resort
Palace Luxury Backwater
Palace Luxury Backwater Resort
Lake Palace Luxury Backwater Resort Alappuzha
Lake Palace Luxury Backwater Alappuzha

Frequently asked questions

Does Sterling Lake Palace Alleppey offer free cancellation for a full refund?
Yes, Sterling Lake Palace Alleppey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sterling Lake Palace Alleppey?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sterling Lake Palace Alleppey?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 8 PM.
Are pets allowed at Sterling Lake Palace Alleppey?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sterling Lake Palace Alleppey?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Sterling Lake Palace Alleppey?
You can check in from 2:00 PM - 11:00 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Sterling Lake Palace Alleppey and nearby?
Have fun with on-site activities such as rowing, fishing and motor-boating. Additional recreation on-site includes volleyball. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a health club and spa services. Sterling Lake Palace Alleppey also has a picnic area and a garden, as well as access to a nearby health club.
Are there restaurants at or near Sterling Lake Palace Alleppey?
Yes, there's an on-site restaurant, SEA FOOD RESTAURANT.
Does Sterling Lake Palace Alleppey have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

7.4

Good

7.3/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Poor

Stay away from this property.
Damp rooms, broken air conditioner, mediocre buffet breakfast. We thought of leaving after being shown to our room but decided against it because this was our last stop. Only good thing to say was the complimentary boat ride and the service. Was told that all other rooms were booked by a travel group. The air conditioner in our room was broken and kept leaking water on the floor and making loud noises. Had to wake up every few hours in the night to turn off. Almost no Wi-Fi connectivity either. 2 star property at best. Totally not worth the money.
Dominic, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome location
CHARUL, 2-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful setting and well maintained grounds. Service was slow.
Verified Expedia guest review

4/10 Fair

cherry, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Verified Expedia guest review

4/10 Fair

Facilities a bit run down. Ground floor rooms smell of damp. Confusion over boat trip. Nice location.
Adrian, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Parikshit, 2-night family trip
Verified Hotels.com guest review

6/10 Good

I really liked the location but other important things like staff courtesy, response to inquiries, room cleanliness and sharing information regarding sight seeing seemed to be absent. There was mosquito infestation as soon as it got dark so this was a hinderance if people needed to go outside their rooms in the evening.
2-night romance trip
Verified Wotif guest review

2/10 Poor

1-night trip
Verified Expedia guest review

8/10 Very good

Luxury Resort
A luxury Backwater resort with lots of activities.
2-night trip
Verified Hotels.com guest review