Khaolak Emerald Beach Resort & Spa

Photo gallery for Khaolak Emerald Beach Resort & Spa

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools, free cabanas, pool umbrellas
Water park
2 outdoor pools, free cabanas, pool umbrellas

Overview of Khaolak Emerald Beach Resort & Spa

Khaolak Emerald Beach Resort & Spa

4.0 star property
4-star Khao Lak resort with 2 outdoor pools, connected to a shopping center

7.4/10 Good

86 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is S$55
Price available on 17/08/2022
Map
7/10 Moo 2 Ban Khao Lak, Ramkean, Thai Mueang, Phang Nga, 82210
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Seasonal outdoor pool
  • Children's pool
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Refrigerator
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

Getting around

  • Phuket Intl. Airport (HKT) - 63 min drive
  • Airport shuttle (surcharge)

About this property

Khaolak Emerald Beach Resort & Spa

At Khaolak Emerald Beach Resort & Spa, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll have access to onsite kayaking. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages. Beach Club Ocean Grills, one of 2 restaurants, serves seafood and is open for lunch and dinner. A poolside bar, a fitness center, and a sauna are other highlights at this upscale resort. Fellow travelers like the pool and restaurant.

Languages

Chinese (Mandarin), English, German, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Safety and Health Administration (Thailand)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 350 units

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Waterslide
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Boat tours nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 29 buildings/towers
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Sauna
  • Waterslide

Accessibility

  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • German
  • Thai

Room amenities

Be entertained

  • 32-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Dining

Beach Club Ocean Grills - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Langoon Restaurant - Overlooking the garden, this restaurant specializes in Thai cuisine and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of THB 688 for adults and THB 344 for children (approximately)
  • Airport shuttle service is offered for an extra charge of THB 2400 per vehicle (one-way, maximum occupancy 8)

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for THB 1750 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

Policies

This property does not have elevators.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Khaolak Emerald Beach Resort
Khaolak Emerald Beach Resort Thai Mueang
Khaolak Emerald Beach Thai Mueang
Khaolak Emerald Thai Mueang

Frequently asked questions

Overall score and ratings

7.4

Good

7.6/10

Cleanliness

7.5/10

Staff & service

8.8/10

Amenities

7.1/10

Property conditions & facilities

6/10 Good

Family hotel that needs some improvement
This is a FAMILY hotel. The kids pool is amazing, but if you don't have kids, I wouldn't recommend this hotel. Pros: Wonderful being on the water! Could walk to convenience stores, a few restaurants and bars. Decorations - the hotel really decorate for Valentine's Day. The elaborate decorations surprised us. There are multiple pools and the grounds are nice. Cons: The bed was lumpy and not comfortable. Our door had a crack where people could peek in. Our friends who booked two rooms did not have that same issue. The hotel staff was unable to refund our friends 250THB, after he talked with 4 different people. That's pretty silly. The happy hour drinks are all sugar and not very strong.
Felicity, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

The worst hotel we have ever stayed at. This hotel claims there are a 4 star hotel but it’s not. It’s a 2,5 star hotel and that says it all!
Anja, 21-night family trip
Verified Hotels.com guest review

8/10 Very good

Easter Family Holiday
Stayed at the Khao Lak Emerald Beach Resort for 14 nights over the school holidays with my wife and two kids aged 2 and 5. We had a fantastic time at the resort our room was great and perfect for the 4 of us. Nice aircon thank god :-) It’s located directly on the beach so you can choose between the pool or the beach :-) we also took walks up the beach to visit other small beach shacks. The kids pool was great with a water slide and lots of shallow areas for my youngest to play safely in. Buffet breakfast each morning was good with lots to choose from and a fresh egg station :-) The only suggestion I would make is the the kids club could have more suitable hours so you can leave your children for a while as it is currently we could not make use of it which was a shame. All in all fantastic holiday and for sure we will be back to Khao Lak
14-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We didn’t like how dirty the pool was on the sea front.
5-night trip
Verified Expedia guest review

6/10 Good

Too much smoking in public areas and restaurants at the hotel. Room cleaning service was very slow. Asked to be cleaned at 08:30, when we came back from the whole morning until 2:30 - they've just started to clean the room.
Mel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Something for everyone.
Great beach, pools, breakfast, room, staff -- what's not to like? Kid friendly hotel. Hotel restaurants good, Easy access to many "street side" restaurants and a little shopping, convenience stores galore and cabs easy to come by. Free shuttle booked the day ahead into "town". Nice restaurants on the beach. Room quiet even with lots of kids around. Staff made effort to offer kid-friendly activities, in the pool area and also with paints etc, and also made every effort to encourage adults to join a friendly game of beach volleyball. Multiple pools, lots of places to lay out in shade or sun. Room to roam. Reasonable pricing. It might have been nice to have designated areas for smokers in the outdoor spaces. Room air con worked well. Room clean and spacious. A fruit plate was placed on the in-room table for our arrival. The balcony had good room and seating for two. After being shown to our room, we were offered an upgrade in room (with an uncharge), but I did not feel it was necessary. I would love to return anytime. I only wish my whole family - husband - kids(& spouses) - and grands were all along on this trip.
Reatha, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

A very family-oriented hotel! We were on the top, 3rd, floor and there is no lift--so a long climb! But a very pleasant stay. The sofa was
richard, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay , hotel staff so helpful . Beach and pool both beautiful. Breakfast was fine , beach restaurant has lovely food. Nice restaurants close by , main shopping stop 5min in a tuk tuk . Would stay here again if I’m in Khaolak
Meg, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great family holiday. Lovely safe beach for children. Pool has fun activities for little ones. Restaurant, shops and supermarkets at your doorstep. Would highly recommend for a family holiday or relaxing holiday for all ages. Must mention the two girl staff members for water aerobics, kids disco etc. keptour grandchildren and us entertained. This is definitely a wonderful place to stay for all.
Judy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very good and getting better
Chris, 4-night romance trip
Verified Hotels.com guest review