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Shangri-La Tokyo

Photo gallery for Shangri-La Tokyo

Lobby
Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Presidential Suite | Premium bedding, down duvets, pillow-top beds, minibar
Shangri-La Suite | Premium bedding, down duvets, pillow-top beds, minibar

Overview of Shangri-La Tokyo

Shangri-La Tokyo

5.0 star property
Luxury hotel with spa, near Tokyo Imperial Palace

9.4/10 Exceptional

460 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is S$936
Price available on 24/02/2023
Map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283

Room options

About this area

What's nearby

  • In Chiyoda
  • Tokyo Imperial Palace - 26 min walk
  • Nippon Budokan - 33 min walk
  • Tokyo International Forum - 6 min drive
  • Tokyo Dome - 14 min drive
  • Sensō-ji Temple - 13 min drive
  • Tokyo Tower - 14 min drive
  • Tokyo Bay - 17 min drive
  • Tokyo Sky Tree - 17 min drive
  • Toyosu Market - 18 min drive
  • Waseda University - 16 min drive

Getting around

  • Tokyo (HND-Haneda) - 31 min drive
  • Tokyo (NRT-Narita Intl.) - 49 min drive
  • Tokyo Station - 7 min walk
  • Yurakucho Station - 14 min walk
  • Kanda Station - 15 min walk
  • Otemachi Station - 3 min walk
  • Nihombashi Station - 8 min walk
  • Mitsukoshimae Station - 9 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Starbucks - 3 min walk
  • Doutor Coffee Shop - 3 min walk
  • Rokurinsha Tokyo - 3 min walk
  • Hirugao - 3 min walk
  • Tsujihan - 3 min walk

About this property

Shangri-La Tokyo

Placing you within a 15-minute drive of Tokyo Imperial Palace and Sensō-ji Temple, Shangri-La Tokyo offers an airport shuttle (available 24 hours) for JPY 3100 per person. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and international cuisine is served at The Lobby Lounge, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge and a 24-hour health club. Fellow travellers like the helpful staff and location. The property is only a short walk to public transportation: Otemachi Station is 3 minutes and Nihombashi Station is 8 minutes.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • One child (aged 6 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 33 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (JPY 3000 per day)
  • On-site valet parking (JPY 4500 per day)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Children's games
  • Toys
  • Children's books
  • Bed rails
  • Lifeguard on site

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire

Facilities

  • Built in 100
  • Safe-deposit box at front desk
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Malay

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 42-inch flat-screen TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Day bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

CHI, The Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Lobby Lounge – This café specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Piacere – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Nadaman – This restaurant specialises in Japanese cuisine and serves lunch, dinner and light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 3000 to 5500 per person
  • Airport shuttle service is offered for an extra charge of JPY 3100 per person (one-way)
  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for JPY 10000.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of JPY 10000 per pet, per night

Parking

  • Self-parking costs JPY 3000 per day
  • Valet parking costs JPY 4500 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan) and Shangri-La Cares (Shangri-La) guidelines.

Policies

<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>This property uses a grey water recycling system and eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards, mobile payments and cash.</p>
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

Does Shangri-La Tokyo offer free cancellation for a full refund?
Yes, Shangri-La Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Tokyo?
As of 4 February 2023, prices found for a 1-night stay for 2 adults at Shangri-La Tokyo on 24 February 2023 start from S$936, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Tokyo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Tokyo?
Yes, there's an indoor pool.
Are pets allowed at Shangri-La Tokyo?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lb per pet. There's a charge of JPY 10000 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Shangri-La Tokyo?
Yes. Self-parking costs JPY 3000 per day. Valet parking costs JPY 4500 per day. Parking spaces may be limited. Electric car charging is available.
Is an airport shuttle service offered by Shangri-La Tokyo?
Yes, an airport shuttle is available. The charge is JPY 3100 per person one-way.
What are the check-in and check-out times at Shangri-La Tokyo?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
What is there to do at Shangri-La Tokyo and nearby?
Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Tokyo also has an indoor pool and a 24-hour health club, as well as a sauna.
Are there restaurants at or near Shangri-La Tokyo?
Yes, The Lobby Lounge offers international cuisine and garden views. Nearby restaurants include Doutor Coffee Shop (3-min walk), Rokurinsha Tokyo (3-min walk) and Hirugao (3-min walk).
What's the area around Shangri-La Tokyo like?
Shangri-La Tokyo is in Chiyoda, a short 3-minute walk from Otemachi Station and 12 minutes' walk from Tokyo International Forum. The local area is considered walkable, as well as being good for sightseeing.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.7/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Yukiko, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous Hotel
Tokyo Shangri La upholds the high quality, comfort and service that is associated with the Shangri La name. From the moment I stepped into the hotel the staff were going out of their way to make sure I had everything I needed. The hotel was flawless. I cannot report a weakness. Being right next to Tokyo Station, access to anywhere in Japan was easy. I look forward to my next stay at a Shangri La.
Carl, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Masato, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Yuka, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and spacious room with great amenities. Convenient to train station, shops and restaurants. Only an hour away from Narita by bus and 45 minutes by train from Narita airport. The only thing is breakfast not included with room reservation but lots of choices to go to around the area.
Rodolfo Gonzales, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Callan, 1-night trip
Verified Hotels.com guest review

6/10 Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

it was a very nice stay in Shangri-La Tokyo especially our family enjoyed a lot the service in Horizon Floor as well as lobby floor restaurant Piacere.
Pang Yuen, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing as always. Even shipped some bracelets my family left in one of the robe pockets.
Chris, 1-night family trip
Verified Hotels.com guest review