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All properties in Shanghai, Shanghai (and vicinity), China
1 room, 2 adults

Grand Kempinski Hotel Shanghai - Shanghai

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
1288 Lujiazui Ring Road, Shanghai, Shanghai, 200120, China

Luxury hotel with full-service spa, connected to the convention center, near Oriental Pearl Tower
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Internet connection was a disappointment. Breakfast and daily selection of food/drink on…Dec 6, 2019
  • Will definitely come back. Excellent service, great breakfast, nice view of the river.Dec 2, 2019

Grand Kempinski Hotel Shanghai - Shanghai

More Info: 6823 2342

from S$164
  • Premier Skyline View Room
  • Deluxe Bund View Room
  • Club Skyline View Room
  • Club Bund View Room
  • Executive Room (Club Lounge benefits)
  • Diplomatic Suite
  • Grand Club Skyline View Room
  • Grand Skyline View Room
  • Skyline Suite
  • Grand Bund View Room

What’s around Grand Kempinski Hotel Shanghai - Shanghai

Landmarks

  • In Pudong
  • Oriental Pearl Tower - 9 min walk
  • Shanghai Tower - 16 min walk
  • The Bund - 19 min walk
  • Jin Mao Tower - 12 min walk
  • Shanghai World Financial Center - 13 min walk
  • Shanghai International Convention Centre - 19 min walk
  • Shanghai Stock Exchange - 6 min walk

Getting around

  • Pudong Intl. Airport (PVG) - 49 min drive
  • Hongqiao Intl. Airport (SHA) - 39 min drive
  • Shanghai South Railway Station - 15 min drive
  • Shanghai Railway Station - 22 min drive
  • Nanxiang North Railway Station - 23 min drive
  • Dongchang Road Station - 12 min walk
  • Lujiazui Station - 15 min walk
  • Pudong Avenue Station - 16 min walk

At a glance

Key facts

Hotel size

  • This hotel has 686 rooms
  • This hotel is arranged over 30 floors

Arriving/leaving

  • Check-in time 2:00 PM-noon
  • Check-out time is noon
  • Express check-out
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Free self parking

  • Electric vehicle charging point

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Nightclub
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Yhi Spa has 3 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Elements - This restaurant serves breakfast, lunch, and dinner.

Acqua - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Suntime Century - This restaurant specializes in Chinese cuisine. Open daily.

Albero - This restaurant specializes in Spanish cuisine. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Grand Kempinski Hotel Shanghai - Shanghai’s small print

Also known as

  • Grand Kempinski
  • Grand Kempinski Hotel Shanghai Hotel
  • Grand Kempinski Hotel Shanghai Shanghai
  • Grand Kempinski Hotel Shanghai Hotel Shanghai
  • Grand Kempinski Hotel
  • Grand Kempinski Hotel Shanghai
  • Grand Kempinski Shanghai
  • Shanghai Grand Kempinski
  • Gran Melia Shanghai Hotel Shanghai
  • Kempinski Shanghai Shanghai

Policies

A swimming cap is mandatory in the swimming pool.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Late check-in between noon and 6:00 PM can be arranged for an extra charge of 50-percent of room rate

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Rollaway beds are available for CNY 350.0 per day

Buffet breakfast is offered for an extra charge of CNY 208 for adults and CNY 104 for children (approximately)

WiFi is available in guestrooms for CNY 100 per day (rates may vary)

Wired Internet access is available in guestrooms for CNY 100 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Kempinski Hotel Shanghai - Shanghai

  • Does Grand Kempinski Hotel Shanghai offer free cancellation for a full refund?
    Yes, Grand Kempinski Hotel Shanghai does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Grand Kempinski Hotel Shanghai?
    Yes, there's free self parking.
  • Is there a pool at Grand Kempinski Hotel Shanghai?
    Yes, there's an indoor pool.
  • Are pets allowed at Grand Kempinski Hotel Shanghai?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Kempinski Hotel Shanghai?
    You can check in from 2:00 PM to noon. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability).
  • Are there restaurants at or near Grand Kempinski Hotel Shanghai?
    Yes, there are 4 onsite restaurants.

Recent reviews

Fabulous 8.8 From 319 reviews

Exceptional 10.0
Value for money excellence
Very good hotel. Probably one of the best I have stayed in the major cities of China, and I would put it as the best in Shanghai. Excellence at a good price.
sg1 night business trip
Fair 4.0
A Day at Grand Kempinski Shanghai
Comparing against nearby hotels of the same category, the hotel’s in-room furnishings seem dated and breakfast variety lacked imagination. There were no power sockets for the good old three-point plugs, WiFi access required a technician, and no one knew what was Flat White coffee (spoken in English and Chinese too). Service, could have been warmer than the “robotic” check-in, breakfast hostess programmed to only ask for room numbers and generally ignorant employees. I had to greet most of them to gain some form of acknowledgement; not everyone offered eye contact. I suppose, for a 5-star Grand hotel in today’s expectantly well-oiled hospitality machinery, it fell below my expectations.
sg1 night business trip
Good 6.0
Not what it wants to be
To put this upfront - Grand Kempinski Shanghai is a good hotel. Nothing to worry staying there for a few days. But it is not (anymore) the 5-star experience it claims to be. The rooms are dated - hotel is 7 years hold and heavily used looking at the big tour groups arriving in the lobby all the time. the amenities are just average 5-star, nothing special. Cleanliness standards are okay but again nothing special and maintenance standards are mediocre. Generally staff at Concierge or Reception are not particularly helpful. I asked for an umbrella - they said go back to your room there is one in the wardrobe... yeah. Tip: ask for extra complimentary water if you need, housekeeping is flexible bringing additional bottles.
Michael, sg4 night romance trip
Exceptional 10.0
Great. Hotel gave us a bigger room when they know that we have a family of 3. All our expectations are met. But, wifi could be better in the room.
BENG HOE, sg3 night family trip
Exceptional 10.0
One of the best
One if the best hotels I have stayed in. Wonderful view from hotel room, fantastic buffet breakfast and very nice bar. Can’t be faulted.
Peter, gb2 night trip
Exceptional 10.0
ms
Very central location with good view over the river
Koh Choo, my2 night business trip
Poor 2.0
Claim of refund money for double booking.
I made a double reservation and i wrote a claim refund money of one booking to hotels.com and hotel management agreed that they ll refund the money if you inform them i can not send you aan email because of your email adress it is directing me to the main menu of hotels.com
Adil Aydin, us2 night business trip
Exceptional 10.0
This hotel lives up to its reputation of a grand luxury hotel . The Havana Room on the top floor is a bit dreary compared to Flair at the Ritz. But the gym and pool are quite nice. And you can also eat outside on patio for breakfast. Rooms are just fine . Nice showers too ! Don’t use their in house laundry service : yiu can new clothes for the same price !!!
Adam, hk4 night business trip
Exceptional 10.0
Latin American@s can feel at home here
The director of the hotel, a wonderful Cuban gentleman, was such an incredible resource, who made us feel at home. The Spanish restaurant in the hotel is magnificent, as is everything about the location.
Juan, us9 night romance trip
Very good 8.0
Good location
10 mins walk to shopping malls and subway. Very convenience.
ca2 night business trip

Grand Kempinski Hotel Shanghai - Shanghai

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