Staff were very friendly, especially the senhora doing housekeeping and reception. I stayed a night in a single room and it was very clean and quite spacious. However, this place is a bit far away from city centre(where the Cathedral is) and the nearest supermarket is around 300 metres, ATM is 600 metres away.
Well, if you're travelling Spain via train, this hotel is close to the plaza espanha, so away from downtown won't be a problem.