The Property Manager and the receptionist were incredibly impolite. Despite booking the room for 2 adults and 2 kids, they charged me an additional $40 per room for an extra person. This feels like bait-and-switch tactics. They assigned us a small room suitable for only 3 people and then demanded payment for an extra bed, which they didn't even offer to provide. Both the owner and the receptionist were exceedingly rude and raised their voices, showing no regard for customer service.
They should have sought my permission via email before imposing additional charges. Unfortunately, I had no choice but to pay since I was accompanied by kids.
Their justification for the extra charge was that Expedia wasn't paying them enough, which is unacceptable.
Furthermore, the property was not well-maintained. I have attached a photo showing cigarette butts in the ashtray, indicative of the general lack of cleanliness. The Wi-Fi was unreliable, constantly dropping out.
I will never return to this property and strongly advise against booking here if you don't want to be treated disrespectfully.