Heritage Queenstown

Photo gallery for Heritage Queenstown

Primary image
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
In-room safe, blackout drapes, iron/ironing board

Overview of Heritage Queenstown

VIP Access

Heritage Queenstown

4.5 star property
Mountain hotel in Queenstown with outdoor pool and indoor pool

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
The price is S$310
Price available on 21/08/2022
Map
91 Fernhill Road, Queenstown, 9197
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Health club
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • In-room childcare
  • 24-hour business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Stovetop
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • Heart of Queenstown
  • The Remarkables Ski Area - 33 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 12 min drive

About this property

Heritage Queenstown

When visiting Queenstown, Heritage Queenstown is a great choice to consider. Guests can hang out at the outdoor pool or indoor pool, or grab a bite to eat at Mackenzies Restaurant, which serves breakfast and dinner. A bar/lounge, a health club, and a fitness center are other highlights at this luxurious hotel. The helpful staff and location get good marks from fellow travelers.

Languages

Czech, English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 175 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills

Traveling with children

  • Children stay free
  • Childcare in room (surcharge)

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Ski lessons nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (3079 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool umbrellas
  • Ski storage

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • An outdoor pool
  • An indoor pool
  • Spa tub
  • Sauna

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Czech
  • English
  • Spanish

Room amenities

Be entertained

  • 49-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Stovetop

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 50 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of NZD 30 for adults and NZD 15 for children (approximately)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 50 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 11:00 PM
  • The seasonal pool is open from January to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown Hotel
Heritage Queenstown Queenstown
Heritage Queenstown Hotel Queenstown

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

2/10 Poor

KYUNGWOO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brendon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ann, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Keiulani, 3-night trip
Verified Expedia guest review

8/10 Very good

Lovely comfortable beds, sauna is awesome! Great to have free onsite parking. On checkin the receptionist seemed a little too rehearsed. A little more of a natural welcome would’ve made it a more welcoming place, especially when we had the disappointment we didn’t have restaurant and bar due to Covid. (Fully understand this and not his fault.) We booked here especially to have everything on hand.
Anita, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Most of the staff were off sick with covid which is understandable. This meant no daily room servicing and no onsite evening dinners. There was no effort by the hotel to try overcome this. Generally these are major reasons why someone selects to stay at a hotel over other types of accommodation.
Veronique, 4-night family trip
Verified Expedia guest review

8/10 Very good

Chelsea, 3-night trip
Verified Wotif guest review

8/10 Very good

Tina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place to stay. We have a great time. Thank you.
Asman, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The breakfast service was amazing. A great place to take young children as well catered for. My children certainly enjoyed the pool, spa area and a great Easter egg hunt was organised by the fantastic staff . Will certainly be returning back here again to stay.
Sheree, 1-night family trip
Verified Expedia guest review