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All properties in El Calafate, Santa Cruz (province), Argentina
1 room, 2 adults

Xelena Hotel & Suites

4.5-star4.5 stars
René Favaloro 3548, El Calafate, Santa Cruz, 9405, Argentina

Waterfront hotel in Macrozona Bahía Redonda y Primeros Faldeos with indoor pool and restaurant
  • Free WiFi in lobby and free parking
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Restrictions related to your trip

Argentina may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Great hotel, best in El Calafate, very helpful staff, good food in restaurant and awesome…Mar 15, 2020
  • Very spacious room, convenient to organize and pack for remaining segments of our journeyFeb 11, 2020

Xelena Hotel & Suites

More Info: 6823 2342

from S$154
  • Habitacion Vista Lago
  • Habitacion Triple
  • Suite Junior
  • Habitacion Vista Lateral
  • Suite De Lujo
  • Suite Presidencial

What’s around Xelena Hotel & Suites

Landmarks

  • In Macrozona Bahía Redonda y Primeros Faldeos
  • Bahia Redonda - 4 min walk
  • Anfiteatro Del Bosque - 34 min walk
  • Gnome Village - 39 min walk
  • Argentinian Museum of Toys - 43 min walk
  • Glaciarium - 44 min walk
  • Santa Teresita del Nino Jesus Church - 45 min walk
  • Calafate History Exhibition Hall - 2.4 mi / 3.8 km

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 70 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • Argentina may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free uncovered onsite self parking

  • Onsite parking limited

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Barbecue grills
Things to do
  • Indoor pool
  • Pool sun loungers
  • Fitness facilities
  • Sauna
Working away
  • Business center
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2007
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

MORA - Overlooking the ocean, this restaurant serves dinner only.

PIERROT - Overlooking the ocean, this lobby lounge serves breakfast and lunch. Open daily.

Xelena Hotel & Suites’s small print

Also known as

  • Hotel Xelena
  • Xelena Hotel & Suites El Calafate
  • Xelena Hotel & Suites Hotel El Calafate
  • Xelena El Calafate
  • Xelena Hotel
  • Xelena Hotel El Calafate
  • Xelena Deluxe Hotel El Calafate
  • Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
  • Xelena
  • Xelena Hotel & Suites El Calafate, Argentina - Patagonia
  • Xelena Hotel & Suites Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The 21% national VAT (value-added tax) is not included in the price, and may be charged at the Hotel upon check-out for all citizens of Argentina. Foreigners on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport and pay for the services rendered with a non-Argentine credit card or via bank transfer from another country. This tax exemption does not apply for stays over 90 days. In the case of cancelled bookings, the cancellation penalties paid by the traveler will also be subject to the national VAT (21%).

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Full breakfast is offered for an extra charge of USD 20 for adults and USD 20 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Xelena Hotel & Suites

  • Does Xelena Hotel & Suites offer free cancellation for a full refund?
    Yes, Xelena Hotel & Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Xelena Hotel & Suites currently open?
    This property is closed from May 1 2021 to June 30 2021 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Xelena Hotel & Suites?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Xelena Hotel & Suites?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Xelena Hotel & Suites?
    Yes, there's an indoor pool.
  • Are pets allowed at Xelena Hotel & Suites?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Xelena Hotel & Suites?
    You can check in from 2 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Xelena Hotel & Suites?
    Yes, MORA offers ocean views. Nearby restaurants include Ovejitas de la Patagonia & Acuarela Artesanal Ice Cream (2 mi), Kau Kaleshen (2.1 mi), and Borges & Álvarez (2.2 mi).
  • What is there to do at Xelena Hotel & Suites and nearby?
    Xelena Hotel & Suites has an indoor pool and a sauna, as well as a fitness center and a garden.

Recent reviews

Fabulous 8.8 From 142 reviews

Very good 8.0
Would rate as a 4-star hotel. Food was ok. Tried to get a massage but they don’t have space for two people at a time.
Teresa, us4 night romance trip
Good 6.0
The property is fine the rooms are fine but huge noise problem you can listen to the room next door their conversation, the doors opening and closing, when the cleaning staff comes to clean the room they start very early 9 am they come to the room, also the dont knock to see is someone is inside they just open the door Huge mistake if you plan to relax or want to sleep in a quiet place
us3 night family trip
Exceptional 10.0
Front desk staff Florencia is very helpful and professional. The hotel has a lovely outlook over the lake. A 20 minute walk to the Centre but also has an hourly shuttle bus.
au1 night romance trip
Exceptional 10.0
Beautiful view over the lake, friendly reception staff
au2 night romance trip
Exceptional 10.0
Beatiful hotel in a great location. It is away from the main downtown area of Calafate but they provide an hourly shuttle which was very convenient. The view from this hotel was great. I would highly recommend this hotel!
us1 night romance trip
Very good 8.0
Love the Zen energy here, the grounds are lovely and the rooms were large, with excellent bedding and a great bathroom/shower. The breakfast was yummy too!
ALWhite, us2 night romance trip
Exceptional 10.0
This was a dream come true. The staff could not have made our stay more pleasant. Everything we wanted plus more from Xelena. the only problem was i didn't know how much too tip at the end for such a fantastic front desk concierge service.
us3 night romance trip
Exceptional 10.0
Beautiful hotel! The view of lagoon and birds and lake from lovely big room was stunning! Enjoyed the pool and jacuzzi. Wonderful staff, very helpful, friendly and polite. We were also given a bottle of champagne and chocolates to celebrate our special wedding anniversary.
Natalia, au3 night romance trip
Very good 8.0
The property and staff were great. The hotel dinner wasn’t 5 star - very attractive plating but overdone lamb and dry salmon. We booked through Expedia and weren’t able to select a welcome drink - the blue drink provided was awful. We got locked out of our room and help was quickly on its way! Xelena was clean and pretty and good to come back to after a long day on a glacier!
us3 night trip with friends
Very good 8.0
RE: GREAT PLACE TO STAY BUT DON’T EXPECT WIFI
Everything was GREAT except the WIFI was beyond horrible
Michael, us1 night trip

Xelena Hotel & Suites