I don’t think I’ve ever left a bad hotel review until now, but I feel I should notify future guests about the issues we encountered on our 7yr anniversary so they can stay elsewhere.
To start, they advertise a free airport pickup on Hotels.com, which is a scam. What they offer is free airSTRIP pickup for private small planes. When we booked, we immediately emailed the property with our flight number, but we never heard back despite emailing a few times. We called, and they said they had our flight info, which was United Airlines, so obviously not one of the small planes like Tropic Air that land in Placencia. They said they would be there, but when we called after landing — not only did they ONLY THEN tell us we needed to either take a 3.5hr $300USD+ taxi or a plane, they didn’t help us coordinate it.
Beyond the transportation to the hotel, they boast they have daily shuttles to the main town Placencia (then you pay $10USD to taxi back), yet on New Year’s Eve, they didn’t have one available and failed to tell us until 30mins had passed.
Beyond that, here is a list of other hotel issues not expected for a hotel that costs $300/night in Central America:
- Breakfast low, they said we were only allowed to have two eggs and that you have to get their early for there to be food — warning: They don’t restock!
- No towels, you better ask for beach towels early, if you don’t, they run out. A lord of the flies beach resort with no towels
Go to It’zana!!!
