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Marsden Viaduct Hotel

Photo gallery for Marsden Viaduct Hotel

View from property
Deluxe Room with Balcony, 1 King Bed, Courtyard View | Terrace/patio
Deluxe King Room with Marina View | Terrace/patio
Deluxe King Room with Marina View | View from room
Deluxe King Room with Marina View | View from room

Overview of Marsden Viaduct Hotel

Marsden Viaduct Hotel

4.0 star property
Upmarket hotel within walking distance of Viaduct Harbour

8.8/10 Fabulous

88 verified guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bathtub
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
Main amenities
  • Daily housekeeping
  • Near the beach
  • Coffee shop/cafe
  • Airport shuttle
  • Corner/local shop
  • Microwave in a common area
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance
For families
  • Cookware, dishware and utensils
  • Private bathroom
  • Separate bath and shower
  • Television
  • Daily housekeeping
  • DVD player

Room options

About this area

What's nearby

  • In Auckland Central Business District
  • Auckland Ferry Terminal - 2 min drive
  • Sky Tower - 5 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 29 min drive
  • Auckland Grafton Station - 6 min drive
  • Auckland Remuera Station - 7 min drive
  • Auckland Britomart Station - 14 min walk
  • Airport shuttle (surcharge)


  • Grand Harbour Chinese Restaurant - 5 min walk
  • Johnny Barr's - 5 min walk
  • Williams Eatery - 6 min walk
  • Ferizas - 6 min walk
  • Sixteen Tun - 6 min walk

About this property

Marsden Viaduct Hotel

Marsden Viaduct Hotel offers an airport shuttle (available 24 hours) for NZD 50 per person one-way. Freebies such as WiFi and wired Internet are added perks, and guests looking to stay active can experience the nearby hiking/biking trails and segway hire/tours.


English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms
  • Arranged over 6 floors


  • Check-in time from 2:00 PM until 10:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 9:00 AM - 10:00 PM
  • The check-in location differs from the property location; to check in, go to 21 Viaduct Harbour Avenue, Sofitel viaduct building itself
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options
  • 24-hours off-site parking within 328 ft (NZD 15 per night)
  • Street parking available


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Coffee shop
  • Shared microwave

Travelling with children

  • Local/corner shop
  • Corner guards

What to do

  • Beach nearby
  • Discount at nearby fitness centre
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Boat tours nearby
  • Scooter/moped hire nearby
  • Segway hire/tours nearby
  • Marina nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike storage


  • 2 buildings/towers
  • Built in 2012
  • Bike parking


  • Lift
  • Accessible bathroom (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Hand-held showerheads
  • Height-adjustable showerheads
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance


  • English
  • Hindi

Room amenities

Be entertained

  • Smart speaker
  • DVD player
  • 50-inch Smart TV
  • Digital TV channels
  • Netflix

Home comfort

  • Climate-controlled air conditioning and heating
  • Electric kettle
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Freezer
  • Cookware, dishes and utensils
  • Free tea bags/instant coffee
  • Reusable coffee/tea filters


  • Daily housekeeping
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Local maps

Special features


Mojo – On-site café.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of NZD 50 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent
  • Bed sheets are available for an extra charge of NZD 0 (or guests may bring their own)
  • Towels are available for an extra charge of NZD 0 (or guests may bring their own)

Children & extra beds

  • Cots/infant beds are available for NZD 15.0 per day
  • Rollaway beds are available for NZD 50.0 per day
  • Airport shuttle for children between the ages of 4 and 12 costs NZD 25 (one-way)


  • Parking is available nearby and costs NZD 15 per night (328 ft away; open 24 hours)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

On-site parties or group events are strictly prohibited.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland

Frequently asked questions

Does Marsden Viaduct Hotel offer free cancellation for a full refund?
Yes, Marsden Viaduct Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Marsden Viaduct Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Marsden Viaduct Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Marsden Viaduct Hotel?
No, unfortunately. However, there's street parking available.
Is an airport shuttle service offered by Marsden Viaduct Hotel?
Yes, an airport shuttle is available. The charge is NZD 50 per person one-way.
What are the check-in and check-out times at Marsden Viaduct Hotel?
You can check in from 2:00 PM - 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Marsden Viaduct Hotel?
No, this hotel doesn't have a casino, but SkyCity Casino (10-min walk) is nearby.
What is there to do at Marsden Viaduct Hotel and nearby?
Have fun with nearby activities such as cycling, boat tours and hiking. Additional recreation nearby includes casino gaming and segway hire.
Are there restaurants at or near Marsden Viaduct Hotel?
Yes. Nearby restaurants include Grand Harbour Chinese Restaurant (5-min walk), Johnny Barr's (5-min walk) and Williams Eatery (6-min walk).
Does Marsden Viaduct Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Marsden Viaduct Hotel like?
Marsden Viaduct Hotel is located on the waterfront in Auckland Central Business District, a short 5-minute walk from Viaduct Harbour and 11 minutes' walk from Sky Tower.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Check in odd as have to ring. And then someone comes to take you to another floor.
Greg, 1-night business trip
Verified guest review

10/10 Exceptional

Tim, 1-night trip
Verified guest review

10/10 Exceptional

Great location
Great location for my requirements. Enjoyed my stay
Kate, 1-night business trip
Verified guest review

10/10 Exceptional

Quick business trip
Great locatrion - great hotel
mark, 1-night trip
Verified guest review

10/10 Exceptional

Bathroom area smelled a bit bad like stale urine near the toilet. Obviously they have probably tried hard to get rid of the smell left by someone that can't control themselves but it did take the gloss off a stellar evening in the hotel.
Mark, 1-night trip
Verified guest review

10/10 Exceptional

Was disappointed that we were denied access to Sofitel for breakfast on Sunday morning when we were told that Marsden guests also have access
Simon, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gareth, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very elegant property on the viaduct
June, 1-night business trip
Verified Expedia guest review

6/10 Good

Disappointing. Dropping off luggage was a problem with Sebel staff insist I park on the pavement. Kitchen tap did not work. 2/4 blinds not working. No internet available for this room and backup suggestion not available.
Paul, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel! Amazing service!
Sarah, 1-night romance trip
Verified Wotif guest review