2/10 Poor
3 August 2022
Worst hotel ever. Horrible services, dirty place.
First the hotel lobby was dirty as well as the room, the room I booked included vip which it wasn’t really vip, I was staying in building 4 an old building and everything was outdated, the bathroom shower was broken. The air conditioner wasn’t cooling enough. The closet and shelves were very dusty. I booked for 6 nights 5 days and every time I wanted to make a reservation for one of the restaurants, they were booked so I have to eat at the buffet every single day the same food. I reported everything with the hotel guest service and all they told me was they put a request to see if they can move me to a better room but it never happened. Before the pandemic this hotel was one of the best in puerto plata this is why I repeated my stay for six time but this was my last stay at life style tropical beach. Now 70% of the hotel is for members only and most of the people working there seems to be unhappy with their job and that’s why I didn’t like the service at all. The only person that try to help me was pedro Hernández front desk clerk.
Danilsa, 6-night family trip
Verified Hotels.com guest review
