Guests
All properties in Punta Cana, La Altagracia, Dominican Republic

Grand Palladium Punta Cana Resort & Spa - All Inclusive

All-inclusive property with full-service spa, connected to the convention center, near Cortecito Beach

  • Free WiFi and free parking
From
S$196

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  • Outdoor Pool
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Playa Bávaro, Punta Cana, 23000, La Altagracia, Dominican Republic
7.6.Good.
  • Concierge was bad. Not helpful at all. Inquired for a few things on different days by…

    Jan 11, 2020

  • The property is drop dead gorgeous. The food was mediocre. If I have to live off of the…

    Aug 12, 2021

See all 622 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Walkable
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 582 guestrooms
  • Daily housekeeping
  • On a private beach
  • Casino
  • 13 restaurants and 2 beach bars
  • Full-service spa

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On a private beach
  • Cortecito Beach - 5 min walk
  • Palma Real Shopping Village - 2.5 mi / 4 km
  • Macao Beach - 11 mi / 17.7 km
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Garden View
  • Junior Suite Garden View
  • Deluxe Garden View Single Use
  • Loft Suite Garden View
  • Deluxe Room, Ocean View
  • Deluxe Poolside
  • Junior Suite Poolside

What’s around

Landmarks

  • On a private beach
  • Cortecito Beach - 5 min walk
  • Palma Real Shopping Village - 2.5 mi / 4 km
  • Macao Beach - 11 mi / 17.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 19 min drive
map
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Playa Bávaro, Punta Cana, 23000, La Altagracia, Dominican Republic

At a glance

Size

  • 582 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 1 - 12)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 13 restaurants
  • 20 bars/lounges
  • 2 beach bars
  • 6 poolside bars
  • 6 swim-up bars
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rafting on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Snorkeling nearby

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 605
  • Conference space size (meters) - 56
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 15
  • Year Built - 1992
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

Things to enjoy

  • Private spa tub
  • Separate sitting area
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children ages 12 years old and younger

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only.

Bamboo - This theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

El Dorado Steak House - This steakhouse specializes in barbecue and serves dinner only. Open daily.

Behique - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Tennis on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Rafting on site
  • Sailing on site
  • Scuba diving on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Snorkeling nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Facility access costs USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Grand Palladium Punta Cana
  • Pallaum Punta Cana Inclusive
  • Grand Palladium Punta Cana Resort All Inclusive
  • Palladium All Inclusive
  • Palladium Resort
  • Punta Cana Grand Palladium
  • Grand Palladium Punta Cana All Inclusive
  • Grand Palladium Punta Cana Resort And Spa
  • Grand Palladium Punta Cana Resort Spa
  • Grand Palladium Punta Cana Resort Spa All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Grand Palladium Punta Cana Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 13 onsite restaurants, featuring Italian cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Onno's Bavaro (10-min walk), Captain Cook Restaurant (10-min walk), and Restaurante Venezia (2.4 mi).
  • Yes, the 1500 square-foot casino features 8 slot machines and 8 gaming tables.
  • Have fun with onsite activities like kayaking, rafting, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, Pilates, and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Grand Palladium Punta Cana Resort & Spa - All Inclusive also has 6 swim-up bars, 6 poolside bars, and a casino, as well as a nightclub, a private beach, and a Turkish bath.
7.6.Good.
  • 6.0.Good

    Fun, good value - just wish the food was better

    Beautiful very large resort, almost too large as some things were hard to find. Food was the real problem. Buffers were mostly just NOT good and several of the specialty restaurants were hit and miss. Overcooked was the biggest yet persistent problem everywhere. Lots of nice bars but who makes your drink mattered big time - very inconsistent. But custom made drinks were no problem either so with some effort is all works out. Hey, we had fun! And the price was just great. Rooms were very comfortable (after I got one with a working AC unit) but maintenance was fast for all problems. Everyone speaks Spanish so there were many language barriers to cross but with some patience it was all good. Overall good value. Family had a great time and would go to the DR again. This resort? Maybe not. We've had better luck elsewhere.

    Vernon, 7 night family trip, Aug 10, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible

    Service sucks, wait it 3 hours to get my room. Room refrigerator not work did a report never change. My sustet in law had a acvident with the room sofa, hotel didnt help at all . Call 911 and rush her to the ER. Hotel personal not train to be in business.

    Ivelisse, 6 night family trip, Aug 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    we had a amazing time

    John, 2 night family trip, Jul 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great family trip!

    Took us about 30min to check in because it was right at 4pm. If you get there really hungry go directly to the snack bar by the beach or sport bar where both has it buffer system. Otherwise you can wait for buffet Torres which opens at 630pm. Staff is friendly and always wants to help. Expedia staff is going to try to catch you right away to book excursions. Bars are good and staff is very friendly. At the buffets, you can start eating but ordering a drink takes some times. They should have a better system for that. Try to reserve the restaurants few days ahead. Due Covid, half of the amnenties were closed. The spa is nice but also the saunas were closed due Covid. So not worth paying for the circuit. Beach is lovely but there is always someone coming to you trying to sell you something. If you really like something, negotiate because they can really overcharge. My room was great. A/c was a bit weak ok my room and at 6pm until 10pm we didn't have very hot water. We were on the 3rd floor. Probably is the peak shower time. Domingos and Mildre were wonderful serves. Romana was a great wedding cerimonial. The only thing that up sets us that they set up one kind of flowers and on the wedding day they said they couldn't get it. At last minute they show up with a bouquet that looked a bit dying but looked great on the pictures with the blue ocean behind us. We would definitely come back!

    Carolina, 8 night family trip, Jul 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall It Was OK

    Overall, it was pretty good. Check in went smooth, but once we got to the room realized they gave us a room with one bed and my reservation was for two beds. So had to go back and change it. Resort also indicated $1500 on resort credits which no one mentioned at check in so I had to inquire. That turned out to be a coupon book with discounts or upgrades on things around the resort. One of the coupons was for souvenirs that we tried to use at the one gift shop and was told we could not use it. Not sure if there was a language gap but never figured out where we could use those coupons. Finally, the WiFi worked amazingly in the room but was spotty all over the resort. Due to COVID most menus required a QR code to view menu on your phone. Most restaurants, our phones wouldn’t connect to WiFi so it was difficult to see the menus.

    Pamela, 4 night family trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great time!!! Coffee Hack: Make it yourself

    My family and I had a blast!! We were there for 6 days. The beach was nice (yes there was a bit of seaweed randomly... maybe two of the days), plenty of seats places to sit. The pools were nice, bars at each and they had people walking around grabbing drinks for people. I went with 5 people and it wasn't terrible finding a spot at any of the pools. Usually I had to get 3 chairs under a hut and grab a couple when people left. No biggie. Some things that could have been better, but didn't ruin our vacation: Coffee is tough to come by before 1030... they have a specific coffee place Piacere (doesn't open till 1040??) Bars have coffee (not till 1000) Even in the breakfast buffet it is hit or miss whether you will even get your coffee (you have to order coffee from a waiter, once I waited for 45 minutes and had to leave without it, the buffet service is subpar). Hack: They have a do it yourself in the room, I suggest that for hardcore morning coffee drinkers. The excursions are awesome (haggle), we did the parasailing and the catamaran to snorkle, but make sure you get them from the people in the resort. They do "hound" you to listen to some spiel .... we dodged it the whole time. But overall great time, worth it, I would do it again!!

    Derrick, 5 night family trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible property

    Staff need training. Areas hard to find. Restaurant impossible to get reservations. Drinks are really from the bottom of the chart. Food nothing special. Impossible to navégate the huge 4 hotel complex. You have to walk miles everywhere. No Transportetion available other than a silly train that run once in a while and never stop to pick you up. Overall a terrible experience that I will not recommend to anybody

    Elizaberh, 5 night family trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice hotel but…

    I booked 3 Junior Suite for a family vacation. We got a welcome drink at the lobby while waiting to be checked in. One of the 3 rooms assigned to us had issues, the door wouldn't open with the card given to us. A bell boy went to the lobby twice to exchange it and it would not open. A concierge was able to open it with his Master key and we had to wait about 1 hour for them to send a technician to fix it. Meanwhile the phone and lock was not working either. I explained to them I needed a different room due to all the issues, they instead sent another concierge to try to fix the door with no success. After about 3 hours waiting and walking back and forth between the lobby and the room, the manager finally agreed to give us another room. It should not be that complicated to change rooms especially due to malfunction of the room assigned. The resort is all inclusive with unlimited beverages including a mini bar with beer and soft drinks, I stayed for 4 days and not even once the mini bar was replenished, I called customer service to request it and never happened. The food was good, we used the main pool during our stay and it was very nice. They have one also for kids. The hotel has direct access to the beach which it is very convenient. They also offer tours and water activities for a fee. The property has parking on site, they have several restaurants, I called everyday for reservations and no luck so we used the buffet style only. A nice hotel but it needs better service

    angelica, 3 night family trip, Jul 2, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    You get what you pay for/Expectation management.

    Dated property that should definitely NOT be rated 5 stars, as the gigantic sign at the entrance indicates... Upon check-in we were bombarded with "personal concierge" offers, that turned out to be a marketing spiel about the benefits of becoming a "valued member of their special travel club"... The Junior Suite that I booked was a basic hotel room, no separate sitting area, just one regular-sized hotel room on the first floor of a building in need of repairs. Our patio/front door area had a pergola type structure, but was not covered for either sun or rain, so it was practically unusable. One night it rained pretty bad and the water was beating up the door, water came in below... speaking of water, any time we took a shower, there was water on all sides of the retrofitted bathtub shower get-up, so we had to lay towels down everywhere. There was mold on the ceiling. Some tech person knocked on our door at 8:45 pm, requesting to come in to "get the size and the brand of the TV, for a general inventory." The beach was unusable due to an abundance of algae build up. I get it that it's hurricane season and the sea is all roughed up, but that stuff could be cleaned up or some mitigation barrier could be installed 100 yards out from the beach, like other properties in the area have done. Food was good, plenty of variety, service was very good, above average. Activities were... water aerobics and archery competitions. 6/10 for me.

    Gabriel, 4 night family trip, Jun 27, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    unsafe resort

    my daughter was sexually assaulted by 2 male staff members and nothing was done about it!

    Tory, 6 night family trip, Jun 13, 2021

    Verified Hotels.com guest review

See all 622 reviews