Guests
All properties in Chiang Mai, Chiang Mai Province, Thailand

The Empress Hotel Chiang Mai

4-star hotel with 1 outdoor pools, connected to the convention center, near Chiang Mai Night Bazaar

  • Free WiFi and free parking
From
S$58

Restrictions related to your trip

Thailand Pass requires travelers to book their stay, airport transfer, and COVID-19 test with an SHA Extra Plus hotel prior to arrival. Find out moreOpens in a new window

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 80.
1 / 80Outdoor Pool
199/42, Chang Klan Road, Chiang Mai, 50100, Chiang Mai, Thailand
9.4.Exceptional.
  • Friendly and wonderful staff, furniture and fittings slightly dated especially the toilet.

    Jan 26, 2020

  • The hotel room itself wasn't as nice as some of the others I've had in Southeast Asia,…

    Dec 22, 2019

See all 287 reviews

Official standards

This property advises that it adheres to Safety and Health Administration (Thailand) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 375 guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • 1 outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 13 min walk
  • Tha Phae Gate - 24 min walk
  • CentralPlaza Chiang Mai Airport - 42 min walk
  • Art in Paradise - 2 min walk
  • Riverside - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Executive Suite
  • Superior Room
  • Deluxe Room
  • Executive Room

What’s around

Landmarks

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 13 min walk
  • Tha Phae Gate - 24 min walk
  • CentralPlaza Chiang Mai Airport - 42 min walk
  • Art in Paradise - 2 min walk
  • Riverside - 4 min walk
  • Central Chiang Mai Memorial Hospital - 4 min walk
  • Anusarn Market - 11 min walk
  • Elephant Parade House - 14 min walk
  • Chiang Mai Gate - 21 min walk
  • Nong Hoi Market - 22 min walk

Getting around

  • Chiang Mai Intl. Airport (CNX) - 9 min drive
  • Chiang Mai Railway Station - 5 min drive
  • Saraphi Station - 12 min drive
  • Lamphun Pa Sao Station - 22 min drive
  • Airport shuttle (surcharge)
map
See on map
199/42, Chang Klan Road, Chiang Mai, 50100, Chiang Mai, Thailand

At a glance

Hotel size

  • This hotel has 375 rooms

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Thailand Pass requires travelers to book their stay, airport transfer, and COVID-19 test with an SHA Extra Plus hotel prior to arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle from 6 AM to midnight*

Parking

  • Free onsite self parking
  • Free onsite extended parking
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service

Things to do

  • Number of outdoor pools - 1
  • Fitness facilities
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1989
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • Wheelchair accessible

Languages Spoken

  • English
  • Thai

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar

Sleep well

  • Turndown service

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.

Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)
  • Late check-out can be arranged for an extra charge of THB 500 (subject to availability)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for THB 850.0 per night
  • Babysitting/childcare is available for an extra charge
  • Airport shuttle for children between the ages of 4 and 12 costs THB 100 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

  • Chiang Mai Empress
  • The Empress Chiang Mai
  • The Empress Hotel Chiang Mai Hotel
  • The Empress Hotel Chiang Mai Chiang Mai
  • The Empress Hotel Chiang Mai Hotel Chiang Mai
  • Chiang Mai Empress Hotel
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Empress Hotel Chiang Mai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge of THB 500 (subject to availability). Express check-in and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Thai cuisine. Nearby restaurants include China Kitchen (6-min walk), Kad Kafe (6-min walk), and A Day In Chiang Mai (7-min walk).
  • Yes, an airport shuttle is available from 6 AM to midnight on request. The charge is THB 100 per person one-way.
  • The Empress Hotel Chiang Mai has 2 bars, an outdoor pool, and a sauna, as well as a steam room and a garden.
9.4.Exceptional.
  • 8.0.Very good

    Very attentive staff and only 15 mins away from airport

    4 night family trip, Feb 4, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Good stay under the circumstances

    not fair to comment as hotel was practically empty due to COVID & Chiangmai almost closed down. Staff did their best under the circumstances and occasional mistakes were inevitable.

    Phillip, 4 night trip, Oct 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best staff, awesome room, very good facilities

    My friend and I were welcomed so warmly from the first day we arrived. The staff gave us a bouquet of flowers and a bag full of delicious snacks on the first day! They also connected us to a tour operator when we wanted to schedule a trip for the next day. On our first breakfast, we were given key chains and on the 2nd (my birthday), they gave us a fruit platter with HBD message and candles. I also wanted to go to the nearby church and they gave me a ride. And when we were leaving, we got a free transfer to the airport, plus a set of necklace and earrings for each of us. We were so spoiled. And we love the room! Nice big bathroom with tub and separate shower, cable channels on TV, and very modern touch pad to operate the lights, etc inside the room. They have very cute and matching robes and slippers too. It was truly a wonderful stay. Thank you so much!

    Denise, 2 night trip with friends, Aug 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    He best hotel in Chiang Mai

    Excellent hotel at a reasonable price. Extremely clean and modern. The staff was very nice and would go out of their way to ensure guests are happy. One of the best hotels I've ever stayed in. When I go back to Chiang Mai I will definitely stay here again!

    Richard, 2 night trip, Aug 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice and friendly staff. Provide excellent customer service.

    1 night family trip, Mar 16, 2020

    Verified Wotif guest review

  • 10.0.Exceptional

    loved it!

    Lovely big room. Great pool. Plenty of loungers. 3 restaurants/ coffee shops. Steam room gym. Good location. Laundry and massage a few feet away ( or come to hotel either). Fruit and amazing goodie bag in room. Huge buffet breakfast choice. Western and Asian choices. Bread was yum. Staff country’s and helpful. No chargers ( that worked ) near the bed.

    Irene, 2 night trip, Mar 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Empress Hotel really defines hospitality. The hotel itself has a lovely old world charm to it, that was very reasurring and comforting. The staff were so kind and gracious. They really made sure that our honeymoon was a memory we will be able to treasure. They treated us to dinner and drinks, with beautiful cocktails included. We were given presents and flowers and serenaded by the whole team. It truly felt like an occasion to remember. Our rate included breakfast and it was so fresh, just delightful. Good vegetarian options. The whole of Chiang Mai is accessible via Grab or local tuktuk. The hotel arranged transportation for us on checkout and held our bags so we could enjoy the day. Thank you so much to the staff who made our trip so memorable!

    Jessica, 4 night romance trip, Mar 5, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was amazing and helpful. The hotel was amazing, and went above and beyond for what I payed for.

    chris, 1 night trip, Mar 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I’ve been to Thailand a few times and the Empress Hotel has to the best hotel I’ve stayed in for service. When I arrived I received a voucher for a free drink and a welcome gift as well as being upgraded and in my room fresh fruit, the staff were just excellent very polite, friendly and helpful, good choice of food at breakfast time, the pool area was good as was my room(1501) If I do come back to Chiang Mai again I will definitely stay at the Empress Hotel

    Liam, 15 night trip, Feb 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful property. Staff was very nice and accommodating. Breakfast was great, they even gave us a to-go breakfast since we had an early flight

    3 night romance trip, Jan 25, 2020

    Verified Expedia guest review

See all 287 reviews