Everything was excellent. Julie was so helpful in so many ways from storing our luggage until the 3pm check in time, to getting extra pillows and refreshed linens. The breakfast was wonderful with so many choices, even vegan sausage. Ancila was so friendly and made us feel special, making the vegan sausage especially for us and even bringing it out to the table - above and beyond. The whole staff was helpful, energetic and caring. The rooms were clean, comfortable and had the all important refrigerator, coffee pot, and iron. It would have been nice to have a few more bathroom amenities like a shower cap, shampoo and conditioner. The location was ideal, right next the mall in city centre, making it accessible to many things. The only request i have is to be more flexible with the check in time, if the room is ready, there is no need to nickle and dime and charge to check in 1 hr early. Also, when we checked out, we were told there was no room to hold our luggage, which was quite inconvenient. However, we were offered to keep our bags in the restaurant area (at our own risk) which was closed so we felt quite safe with this option. We appreciated the option to do so. I also wanted to comment that the decor was wonderful, the purple LED lights really made my stay that much more enjoyable. Would definitely stay here again happily.