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All properties in Maputo, Cidade de Maputo, Mozambique

Polana Serena Hotel

Luxury hotel in Maputo with 3 restaurants and spa

  • Free WiFi and free parking
From
S$195

Image gallery

  • Exterior
  • Exterior
  • Poolside Bar
  • Studio, 1 Double Bed - Bathroom
  • Exterior
Exterior. Image 1 of 52.
1 / 52Exterior
Avenida Julius Nyerere 1380, Maputo, 00100, Mozambique
8.6.Fabulous.
  • Great place to stay while in Maputo. Beautiful views and they took care of scheduling a…

    Jun 21, 2021

  • The restaurant, the fountains, the amenities. Pleasant and helpful staff

    Mar 8, 2020

See all 42 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Free parking
    • Pool
    • Airport transfer
    • Bathtub
    • Non-smoking

    Property highlights

    Main amenities

    • 153 smoke-free guestrooms
    • Daily housekeeping
    • 3 restaurants and bar/lounge
    • Full-service spa
    • Indoor pool and outdoor pool
    • Fitness center

    For families

    • Babysitting or childcare (surcharge)
    • Private bathroom
    • Separate sitting area
    • Premium TV channels
    • Free toiletries
    • Garden

    What’s around

    • Museum of Natural History - 21 min walk
    • Shopping 24 - 24 min walk
    • Eduardo Mondlane University - 33 min walk
    • Maputo Cathedral - 38 min walk
    • Maputo City Hall - 39 min walk
    • Maputo Botanical Gardens - 39 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room
    • Executive Room
    • Deluxe Room, 1 King Bed
    • Studio, 1 Double Bed

    What’s around

    Landmarks

    • Museum of Natural History - 21 min walk
    • Shopping 24 - 24 min walk
    • Eduardo Mondlane University - 33 min walk
    • Maputo Cathedral - 38 min walk
    • Maputo City Hall - 39 min walk
    • Maputo Botanical Gardens - 39 min walk
    • Fortress of Maputo - 44 min walk
    • Praca dos Trabalhadores - 2.7 mi / 4.3 km
    • Machava Stadium - 7 mi / 11.3 km
    • Xefina Pequena - 11.8 mi / 19 km

    Getting around

    • Maputo (MPM-Maputo Intl.) - 8 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    Avenida Julius Nyerere 1380, Maputo, 00100, Mozambique

    At a glance

    Hotel size

    • This hotel has 153 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 2:00 PM-midnight
    • Check-out time is 11 AM
    • Express check-in

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16

    Children

    • No cribs (infant beds)
    • Babysitting/childcare*

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • 3 restaurants
    • Bar/lounge
    • Snack bar/deli
    • 24-hour room service

    Things to do

    • Indoor pool
    • Outdoor pool
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Fitness classes on site
    • Pool sun loungers

    Working away

    • Business center
    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon

    Facilities

    • Number of buildings/towers - 2
    • Year Built - 1922
    • Elevator
    • Garden
    • Terrace

    Accessibility

    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk

    Languages Spoken

    • English
    • French
    • German
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Slippers
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Turndown service

    Things to enjoy

    • Separate sitting area

    Freshen up

    • Private bathroom
    • Jetted bathtub
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

    Guests under 18 years old are not allowed in the spa.

    Dining

    Varanda All Day Dining - This restaurant serves breakfast, lunch, and dinner.

    Delagoa Fine Dining - This restaurant serves lunch and dinner.

    Aquarius - This restaurant specializes in sushi and serves breakfast, lunch, dinner, and light fare.

    Fees & policies

    Optional extras

    • Airport shuttle service is offered for an extra charge of MZN 200 per person (one way)

    Children & extra bedsPay at property

    • Babysitting/childcare is available for an extra charge

    Pool, spa & gym (if applicable)Pay at property

    • Guests under 18 years old are not allowed in the spa

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    Policies

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property accepts Visa, Mastercard, American Express, debit cards and cash.

    Also known as

    • Polana Serena
    • Polana Serena Hotel
    • Polana Serena Hotel Maputo
    • Polana Serena Maputo
    • Polana Serena Hotel Hotel
    • Polana Serena Hotel Maputo
    • Polana Serena Hotel Hotel Maputo

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Polana Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool and an outdoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in is available.
    • Yes, there are 3 onsite restaurants, featuring sushi. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Moksha (5-min walk), La Dolce Vita (6-min walk), and Mundo's (8-min walk).
    • Yes, an airport shuttle is available. The charge is MZN 200 per person one way.
    • Onsite recreation at Polana Serena Hotel includes aerobics . Enjoy treatments at the spa and relax in the indoor and outdoor pools. Polana Serena Hotel also has a fitness center and a garden.
    8.6.Fabulous.
    • 8.0.Very good

      Just wish they had a map showing facilities. I couldn't find the fitness club or restaurants. Walked around the grounds for a long time, getting lost (but it was a wonderful walk; the grounds are lovely). I finally asked, but it would be nice if their room services book had a map.

      Margo, 2 night business trip, Mar 2, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Nice hotel and location. Spacey and comfortable all around.

      3 night business trip, Jan 27, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Excellent hotel

      My favorite hotel! Love everything about it.

      Inga, 1 night business trip, Nov 14, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Stay at Polana Serena Maputo

      Gracious, luxurious old style hotel - outstanding service

      Rick, 1 night romance trip, Aug 21, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Polana always great!

      The Polana is a beautiful colonial-era hotel. Staff are super friendly and breakfast is amazing. The renovated wing is very nice with all modern amenities but I think loses some of its historic charm, but just depends what you’re looking for!

      Anna, 5 night business trip, Jul 7, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Good service

      7 night business trip, Jun 21, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Good and nice to stay

      5 night business trip, Jun 12, 2019

      Verified Expedia guest review

    • 6.0.Good

      Can consider

      1 night business trip, Jun 11, 2019

      Verified Expedia guest review

    • 6.0.Good

      Bad senior mismanagement of a charming old hotel.

      I don’t really know how to rate this place. I stayed there twice in the past two weeks. It’s a beautiful old hotel with lots of charm, good food, friendly staff. But my room never had hot water. I informed the reception who sent someone to “fix” it but nothing changed. No apologies from management, no change of rooms nothing. This week I stayed there again. I wake up yesterday to find the whole main hotel in pitch darkness. Fire doors closed, lifts not working, air con off, room key cards not working, only lighting in passages a few small small tea lights. I nearly walked straight into a glass painting at the end of the passage it was so dark. We sat in that darkness for 10 hours. My phone went dead. My laptop died. Couldn’t do any work at all. Some lame excuse about the backup generator not working. For a 5 star hotel owned by one of the richest men in the world? Really? So - what did Mr Abishek Negi do to compensate us for this? He was around. He did nothing at all. No letter of apology, no offer of refunds, no free meal, not even a spa voucher. Nothing. Maybe he only does that for VIPs. I asked at reception what they were going to do and they just shake their heads. Nope. That’s not how you run a 5 star hotel, anywhere, ever.

      Michael, 1 night business trip, May 12, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Location, amenities, breakfast, staff... It's a great hotel and the service is very good too.

      Amy, 5 night business trip, Apr 26, 2019

      Verified Expedia guest review

    See all 42 reviews