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All properties in Maputo, Mozambique
1 room, 2 adults

Polana Serena Hotel - Maputo

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
Avenida Julius Nyerere 1380, Maputo, 00100, Mozambique

Luxury hotel in Maputo with 3 restaurants and spa
  • Free English breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The restaurant, the fountains, the amenities. Pleasant and helpful staffMar 12, 2020
  • Just wish they had a map showing facilities. I couldn't find the fitness club or…Mar 10, 2020

Polana Serena Hotel - Maputo

More Info: 6823 2342

from S$178
  • Standard Room
  • Executive Room
  • Deluxe Room, 1 King Bed
  • Studio, 1 Double Bed

What’s around Polana Serena Hotel - Maputo

Landmarks

  • Museum of Natural History - 21 min walk
  • Shopping 24 - 24 min walk
  • Eduardo Mondlane University - 33 min walk
  • Maputo Cathedral - 38 min walk
  • Maputo City Hall - 39 min walk
  • Maputo Botanical Gardens - 39 min walk
  • Fortress of Maputo - 44 min walk
  • Praca dos Trabalhadores - 2.7 mi / 4.3 km

Getting around

  • Maputo (MPM-Maputo Intl.) - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 153 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 16

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free English breakfast daily
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pool sun loungers
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1922
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Portuguese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Serena Maisha has 5 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Guests under 18 years old are not allowed in the spa.

Dining

Varanda All Day Dining - This restaurant serves breakfast, lunch, and dinner.

Delagoa Fine Dining - This restaurant serves lunch and dinner.

Aquarius - This restaurant specializes in sushi and serves breakfast, lunch, dinner, and light fare.

Polana Serena Hotel - Maputo’s small print

Also known as

  • Polana Serena
  • Polana Serena Hotel
  • Polana Serena Hotel Maputo
  • Polana Serena Maputo
  • Polana Serena Hotel Hotel
  • Polana Serena Hotel Maputo
  • Polana Serena Hotel Hotel Maputo

Policies

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MZN 200 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Polana Serena Hotel - Maputo

  • Does Polana Serena Hotel offer free cancellation for a full refund?
    Yes, Polana Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered on site at Polana Serena Hotel?
    Yes, there's free self parking.
  • Is there a pool at Polana Serena Hotel?
    Yes, there's an indoor pool and an outdoor pool.
  • Are pets allowed at Polana Serena Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Polana Serena Hotel?
    You can check in from 2:00 PM to midnight. Check-out time is 11 AM.
  • Are there restaurants at or near Polana Serena Hotel?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Polana Serena Hotel?
    Yes, an airport shuttle is available. The charge is MZN 200 per person one way.

Recent reviews

Fabulous 8.8 From 75 reviews

Exceptional 10.0
Excellent hotel
My favorite hotel! Love everything about it.
Inga, us1 night business trip
Exceptional 10.0
Stay at Polana Serena Maputo
Gracious, luxurious old style hotel - outstanding service
Rick, za1 night romance trip
Exceptional 10.0
Polana always great!
The Polana is a beautiful colonial-era hotel. Staff are super friendly and breakfast is amazing. The renovated wing is very nice with all modern amenities but I think loses some of its historic charm, but just depends what you’re looking for!
Anna, us5 night business trip
Good 6.0
Bad senior mismanagement of a charming old hotel.
I don’t really know how to rate this place. I stayed there twice in the past two weeks. It’s a beautiful old hotel with lots of charm, good food, friendly staff. But my room never had hot water. I informed the reception who sent someone to “fix” it but nothing changed. No apologies from management, no change of rooms nothing. This week I stayed there again. I wake up yesterday to find the whole main hotel in pitch darkness. Fire doors closed, lifts not working, air con off, room key cards not working, only lighting in passages a few small small tea lights. I nearly walked straight into a glass painting at the end of the passage it was so dark. We sat in that darkness for 10 hours. My phone went dead. My laptop died. Couldn’t do any work at all. Some lame excuse about the backup generator not working. For a 5 star hotel owned by one of the richest men in the world? Really? So - what did Mr Abishek Negi do to compensate us for this? He was around. He did nothing at all. No letter of apology, no offer of refunds, no free meal, not even a spa voucher. Nothing. Maybe he only does that for VIPs. I asked at reception what they were going to do and they just shake their heads. Nope. That’s not how you run a 5 star hotel, anywhere, ever.
Michael, us1 night business trip
Very good 8.0
High class in Maputo
Accommodations and facilities were very nice. If only the air conditioner worked better to cool the room and lessen humidity levels in the room it would have been ideal.
tom, us2 night business trip
Exceptional 10.0
All the staff were very friendly and extremely helpful. Cannot blame the hotel for wind and rain for 4 days. Finding things to do was very limited. An excellent heated pool and spa included in the stay with treatments comparable to uk.
Dave, gb10 night romance trip
Exceptional 10.0
Colonial opulence
This is a gem in Maputo. From the minute you walk through the door the service and impeccable decor alike impress. The details in the decor is noticeable. Carefully crafted woodwork is all over also in the rooms. Has really been a treat to stay here.
Albert, za5 night business trip
Exceptional 10.0
Our favorite hotel
This is one of the best hotels we’ve stayed at, the history, beautiful building and fittings, views, cleanliness, friendly staff, best breakfasts ever.
Lynn, us1 night romance trip
Exceptional 10.0
It was amazing.
Nokuthula, za2 night family trip
Good 6.0
Still a good place to stay, but for how long?
The place is beautiful to stay in, with a good ambience. However, it seems their standards are slipping - their cleaning service is really slow, e.g. still cleaning rooms at 16h00 in the afternoon. The quality of their food is also not what I was used to, unimaginative evening buffet, room service delivering cold food (I had the most horrible club sandwich in a long time using room service) or items missing. The potential is there and it should not be difficult to get it back to the high standard it used to be just a year ago. It is not much, just attention to the small details that is required.
Rolf Joachim, us7 night business trip

Polana Serena Hotel - Maputo

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