We were extremely pleased with everything about the hotel until we left. The hotels.com ad listed “airport transfer” among the amenities, which was a main reason we selected it, along with the free breakfast. I asked about their free airport shuttle when we checked in, and the front desk person scheduled us for 8:45am. When we showed up, it was a taxi, and when we arrived at the airport we were charged 63 Swiss francs plus tip. Am having to jump through hoops with Hotels.com to get this settled.