Extended Stay America - San Antonio - Colonnade - San Antonio

Pros- We rented this location because it was located near the airport and Lackland AFB, where my brother in law was graduation from Basic Training. It was about 15-20 min. drive to Lackland. We were there from Wednesday to Saturday and had little to no significant problems. Some staff were helpful and provided us with nearly everything we needed. I recommend this place to anyone who wants to stay in a place for any extended period of time. We made use of there cooking space and made a ton of food. Ask the front desk for cooking and eating utensils.The offered coffee and muffins from 6am-930am. Cons- We were accused of having a dog in our room, when we didn't. They don't have Do Not Disturb signs. The vending machine was not working. No Ice Machine, just ice trays in the freezer. Rooms were stuffy, so turn on the AC unit to circulate the air. ( we were on the ground floor)

The staff was very friendly! Would definitely go back if needed.

Older hotel. Bathroom and hallways need updating for sure. No coffeee pot in room, no hair dryer, no bedding for the sofa bed. No toiletries except a bar of soap. Breakfast was a joke and one of the main reasons we booked was the free breakfast for our family. They have oatmeal, granola bars and muffins. No where is it stated it is a grab and go breakfast. They don’t have coffee unless it’s breakfast time which ends early at 930 on a weekend and check out is early then most. We definitely won’t stay here again. Can get a lot more hotel and Amenities for the same price.

Entire interior of facility had an odor that changed by each floor, either due to wear, growth, or age. That odor increased when the staff cleaned the floors during the week. The room itself had this same smell, along with the deep lingering odor of cigarettes in a non-smoking room. The beds are basic box spring, but pillow tops were not expected. The bathroom is spartan but functional, except for the constant slow leak in the shower. Don't expect decent showers though as the heat regulator and pressure is sub-par. The best parts about the visit were the location and the staff. The location is removed from the main traffic, but nearby enough to get what you need. The staff provided excellent service and assisted when a wrongful charge appeared at checkout. The internet/wifi is horrible, and is slower than a 56k modem unless you pay, in which then it likely only jumps to 15mb at most. I selected the free slower option and was forced to use my own data during my stay for any real internet use, and yet their system attempted to charge me for faster wifi use at checkout when I never selected it. Again, the staff was helpful in fixing this. Overall, I would recommend for a short stay, but beware of you need a good connection or an extended stay.

The hotel was nice until I saw 4 roaches. I was very disgusted and it made the hotel stay uncomfortable. I will not be staying at this location anymore.