The US Embassy and the Consulate in Kazakhstan - 9 min drive
Getting around
Astana (NQZ-Nursultan Nazarbayev Intl.) - 13 min drive
Astana Railway Station - 35 min drive
Restaurants
Korean House - 4 min drive
Dark Side - 13 min walk
Starbucks - 4 min drive
Пинта Bar & Grill - 4 min drive
Tary - 5 min drive
About this property
Hotel Duman
When visiting Astana, Hotel Duman is a great choice to consider. Guests can be pampered with massages at the spa and grab a bite to eat at one of the 2 restaurants. An indoor pool, a bar/lounge and a fitness centre are other highlights.
Languages
Chinese (Mandarin), English, Russian
At a glance
Hotel size
200 rooms
Arriving/Leaving
Check-in time starts at 2:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
2 restaurants
Bar/lounge
Private dining
Travelling with children
Trampoline
Working away
24-hour business centre
Services
24-hour front desk
Tour/ticket assistance
Laundry facilities
Hair salon
Free newspapers in reception
Facilities
ATM/banking
Safe-deposit box at front desk
Fitness centre
An indoor pool
Full-service spa
Banquet hall
Accessibility
Braille/raised signage
Lift
Wheelchair-accessible path to lift
Low-height worktop and sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning and heating
Electric kettle
Dressing gowns and slippers
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Food and drink
Mini fridge
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Apriori. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Dining
Томирис – On-site restaurant.
Жулдыз – On-site restaurant.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately KZT 7000 for adults and KZT 7000 for children
Early check-in can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards and cash.
Also known as
Duman
Hotel Duman Hotel
Hotel Duman Astana
Hotel Duman Hotel Astana
Frequently asked questions
Does Hotel Duman offer free cancellation for a full refund?
Yes, Hotel Duman does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Duman?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Hotel Duman?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Duman?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Duman?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon.
What is there to do at Hotel Duman and nearby?
Hotel Duman has a spa and an indoor pool, as well as a fitness centre.
Are there restaurants at or near Hotel Duman?
Yes, there are 2 on-site restaurants.
Hotel Duman Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Very good
6 September 2024
It was overall very good. Although it was just a bit annoying that absolutely each time I arrived at my room, my key card didn't work, and I needed to return to reception, 15 floors away, essentially every time I came back to the room.
Seth
Seth, 1-night trip
Verified Expedia guest review
2/10 Poor
5 July 2024
Service was good , but the bathroom in the room was terrible . There was mold everywhere. Just bad.
The room itself was not too bad. It did smell strange tho.
Alberto
Alberto, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 March 2024
Great value hotel
Really great hotel. The staff was super accommodating, nice rooms and health center, healthy and abundant breakfast buffet.
Elena
Elena, 5-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 March 2024
Kseniya
Kseniya, 2-night trip
Verified Expedia guest review
10/10 Exceptional
7 July 2023
Henry
Henry, 3-night trip
Verified Expedia guest review
8/10 Very good
13 June 2023
Front desk staff speaks English!!! Very pleased 😀
Alex
Alex, 1-night trip
Verified Expedia guest review
8/10 Very good
17 December 2022
Brandon
Verified Expedia guest review
8/10 Very good
23 September 2024
Luca
Luca, 3-night trip
Verified Hotels.com guest review
8/10 Very good
3 September 2024
The spa-gym was good with 18m swimming pool and good Russian (humid) sauna which is open from 7 am on weekdays, although it gets a bit crowded with local swimmers. The room is spacious. Comfortable enough, but the boiling pot was out of order and the shower top was also broken. The lobby "bar" was not providing any alcoholic drinks because their license was expired. But in general I do not have serious complains and my stay was rather comfortable.