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Hilton Garden Inn Knoxville Papermill Drive

3-star hotel in Knoxville with indoor pool and restaurant

  • Free WiFi in lobby and free parking
From
S$166

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 68.
1 / 68Terrace/Patio
9.0.Superb.
  • Excellent as always

    Apr 8, 2021

  • We have been traveling across country from Las Vegas and we love Hilton so much. Clean…

    Apr 4, 2021

See all 69 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Easy parking
Safe
Dining options
Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 138 shared guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • West Town Mall - 41 min walk
  • Bearden Antique Mall - 30 min walk
  • University of Tennessee - 5.2 mi / 8.4 km
  • Knoxville Convention Center - 5.5 mi / 8.8 km
  • World's Fair Park - 5.4 mi / 8.7 km
  • Neyland Stadium - 5.5 mi / 8.9 km
The following facilities or services will be unavailable from December 1 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Accessible, Bathtub
  • Room, 1 King Bed, Accessible, Bathtub
  • Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Accessible (Hearing)
  • Room, 1 King Bed, Accessible (Hearing)
  • Room, 1 King Bed, Accessible (Roll-In Shower)
  • Room, 2 Queen Beds, Accessible (Roll-In Shower)
  • Room, 2 Queen Beds, Accessible, Bathtub
  • Room, 2 Queen Beds, Accessible (Hearing)
  • Room, 2 Queen Beds
  • Room, 1 King Bed, Accessible (Roll-In Shower)
  • Room, 1 King Bed (Drinks & Snacks)
  • Room, 2 Queen Beds (Drinks & Snacks)

Location

  • West Town Mall - 41 min walk
  • Bearden Antique Mall - 30 min walk
  • University of Tennessee - 5.2 mi / 8.4 km

What’s around

Landmarks

  • West Town Mall - 41 min walk
  • Bearden Antique Mall - 30 min walk
  • University of Tennessee - 5.2 mi / 8.4 km
  • Knoxville Convention Center - 5.5 mi / 8.8 km
  • World's Fair Park - 5.4 mi / 8.7 km
  • Neyland Stadium - 5.5 mi / 8.9 km
  • Market Square - 5.6 mi / 9 km
  • Thompson–Boling Arena - 5.7 mi / 9.2 km
  • Tennessee Theatre - 5.9 mi / 9.5 km
  • Knoxville Civic Auditorium and Coliseum - 6.2 mi / 9.9 km
  • Knoxville Zoo - 8.7 mi / 14.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 21 min drive

At a glance

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Golfing nearby

Working away

  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 2100
  • Conference space size (meters) - 195

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Phone

Food and drink

  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Shared accommodations

Special features

Dining

Garden Grille & Bar - This restaurant serves breakfast, lunch, and dinner.

Small print

Also known as

  • SUPER 8 KNOXVILLE DOWNTOWN WEST
  • SUPER 8 MOTEL KNOXVILLE DOWNTOWN WEST
  • Travelodge Knoxville West Motel
  • Travelodge Knoxville West
  • Super 8 Knoxville Downtown/West Hotel
  • SUPER 8 MOTEL KNOXVILLE DOWNTOWN/WEST
  • Hilton Garden Inn Knoxville Papermill Drive Hotel
  • Hilton Garden Inn Knoxville Papermill Drive Knoxville
  • Hilton Garden Inn Knoxville Papermill Drive Hotel Knoxville

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Cooked-to-order breakfast is offered for an extra charge of USD 10.95 for adults and USD 6.95 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 9:00 AM to 10:00 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Garden Inn Knoxville Papermill Drive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Garden Grille & Bar. The dining venue will be unavailable from December 1 2020 to June 1 2021 (dates subject to change). Nearby restaurants include Aubrey's (4-min walk), Bistro By The Tracks (10-min walk), and Sitar Indian Cuisine (13-min walk).
  • Hilton Garden Inn Knoxville Papermill Drive has an indoor pool and a 24-hour fitness center.
9.0.Superb.
  • 10.0.Exceptional

    Wonderful stay

    Everything was great. Clean, modern room, comfortable bed.

    Hana, 1 night trip, Mar 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    one of the best hotels we have stayed in.. the only thing i can say is DONT drink here ... the alcohol is WAY overpriced even for a hotel.

    Jimmy, 2 night trip, Mar 26, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The bed was wet all the way through to the mattress. Hilton was willing to refund our money but we have to go through the third party booking company.

    Christine, 1 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing

    Amazing

    Vernon, 1 night trip with friends, Mar 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    ver a great hotel!

    Very clean beautiful Hotel! Best we have ever stayed at! Breakfast was not included with the stay was our only downfall!/:

    Johnathan, 1 night family trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean and Comfortable

    This hotel was great. Clean and comfortable.

    Barb, 1 night trip, Dec 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    reat Knoxville West hotel

    Very nice new hotel. Special Covid cleaning and face masks on all employees made for a secure feeling. Excellent walk to restaurant at end of parking lot recommended by excellent desk clerk

    David, 1 night trip, Nov 22, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Service was exceptional, room was updated and very clean.

    sandra, 1 night business trip, Nov 13, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    COVID Nightmare of a Stay! Poor management

    Hilton has signs all around saying MASK REQUIRED. However, hardly anyone here was wearing masks, PUTTING ME IN DANGER. I spoke to manager who would not do anything. Hotel itself was clean as far as appearance, but this was a nightmare.

    3 night business trip, Oct 17, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    We requested our room be cleaned and it did not happen.

    Penny, 2 night family trip, Oct 16, 2020

    Verified Expedia guest review

See all 69 reviews