Grand Jatra Hotel Pekanbaru

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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
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Overview of Grand Jatra Hotel Pekanbaru

Grand Jatra Hotel Pekanbaru

4.5 star property
Luxury hotel in Pekanbaru with 3 restaurants and 2 outdoor pools

7.6/10 Good

43 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is S$48
Price available on 10/07/2022
Map
Jl. Tengku Zainal Abidin Komplek Mal, Pekanbaru No. 1, Pekanbaru, Riau, 28116
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free babysitting
  • Fitness center
  • Sauna
  • Children's pool
  • Swim-up bar
  • 24-hour room service
  • Business center
  • Airport shuttle
For families
  • Children stay free
  • Babysitting (free)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Pekanbaru
  • Pekan Baru Mall - 1 min drive
  • Great Mosque of An-Nur - 2 min drive
  • Riau University - 8 min drive
  • Tesso Nilo National Park - 96 min drive

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 19 min drive
  • Airport shuttle (surcharge)

About this property

Grand Jatra Hotel Pekanbaru

A great choice for a stay in Pekanbaru, Grand Jatra Hotel Pekanbaru offers an airport shuttle (available 24 hours). Guests can visit the spa to be pampered with massages, aromatherapy, or Ayurvedic treatments, and Bellagio Restaurant, one of 3 restaurants, serves Asian cuisine. Other highlights at this luxurious hotel include 2 outdoor pools, a fitness center, and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 1 PM - midnight
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Swim-up bar
  • 24-hour room service

Taking the kids

  • Children stay free
  • Children's pool
  • Free babysitting

Working away

  • Business center
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Sauna

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Club Arena Spa. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Bellagio Restaurant - Overlooking the pool, this restaurant specializes in Asian cuisine.
Enoki Japanese - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Mezzanine Lounge and Bar - Onsite lobby lounge.
Asian Barbecue - This restaurant specializes in barbecue and is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Jatra
Grand Jatra Hotel
Grand Jatra Hotel Pekanbaru
Grand Jatra Pekanbaru
Hotel Jatra
Jatra Hotel
Jatra Pekanbaru Pekanbaru
Grand Jatra Hotel Pekanbaru Hotel
Grand Jatra Hotel Pekanbaru Pekanbaru
Grand Jatra Hotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

Overall score and ratings

7.6

Good

7.2/10

Cleanliness

8.0/10

Staff & service

8.5/10

Amenities

6.9/10

Property conditions & facilities

6/10 Good

Stephen, 7-night trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Zulfa, 2-night trip
Verified Hotels.com guest review

8/10 Very good

No issues with it only room service order for a plate of buffalo ribs that was rubbery gamey till i couldn't chew it up that was a failure by the kitchen chef. Front desk was superb and beautiful Ayu was mesmerising and gorgeous throughout.
4-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Room is Ok but need to repair basin because clog evertime using..Overall service is Ok and recommend to my friend.
KU MOHD HAZIZAM, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Conveniently located
Hotel is connected to Pekan Baru Mall. Staff are friendly and attentive.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

The location is very convenient
1-night family trip
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Expedia guest review

2/10 Poor

not prefer this hotel
4-night trip
Verified Expedia guest review

8/10 Very good

Ho Riyadi, 1-night family trip
Verified Hotels.com guest review