I requested ground level room and was changed last minute to cater ti group booking, at time of check in was told it was ground then when I went to check it was upper level to which the receptionist said her manager had changed my room for the group booking,
There’s only stairs to upper level which made carrying my suitcase up the two flights difficult, hence reason I requested ground level as my last stay with my kids I was on upper level.
When I travel from Perth I land in Auckland and will always drive straight to the north
And have chosen Kingsgate as my halfway point to stay, plus I love the location and other than the stairs and last minute changes, enjoy my stay there.