6/10 Good
14 December 2024
The worst Hyatt but a few positives
On the positive side: This hotel is the only one in the area that I could find with a mini-fridge & microwave so I appreciated that. The staff was very kind and welcoming. The hotel offers a free shuttle service to the Opryland/Gaylord every hour until 4pm, a 5 min drive. The living room area of my room was spacious & the bed was comfortable
Negatives: This was probably the most run down Hyatt I have ever stayed at! There was a lot of beige/brown, popcorn ceilings, outdated decor, old gross carpets. The website pictures were much nicer than the actual room. The workout equipment in the small fitness room was dirty so I only used it once briefly. Breakfast was okay but the evening/afternoon food options were gross. The worst part was how under-staffed the hotel was. Every evening/night there was only one person taking care of everything from the front desk, the phones, the bar, and preparing food. She was great but spread way too thin and there was always a line waiting for her and the phone ringing a lot. I didn't see any security at night, it didn't feel safe. The morning staffing was pretty much the same except there was some kitchen & housekeeping staff. I would not stay there again.
Amy
Amy, 2-night family trip
Verified Hotels.com guest review
